Portuguese-Speaking Customer Experts for Mercedes-Benz

WhereWeWork; Deutschland; Remote; EUR 22.320 - 31.248; Vollzeit

Benefits dieser Stelle

Complete relocation support

Competitive monthly salary + 2 extra salaries per year

Health care benefits

Free online Greek language courses

Numerous discounts

Career path within a large company

Zusammenfassung

TP Greece is seeking a Portuguese-speaking Customer Support Representative to join the Mercedes-Benz Customer Experts team in Greece. This position involves assisting customers with inquiries and resolving issues, ensuring a seamless experience while representing a leading automobile brand.

The ideal candidate should possess fluency in Portuguese and English, have a passion for cars, and hold at least 6 months of experience in customer support. The role offers relocation support, competitive salaries, health benefits, and training opportunities.

Qualifikationen

• Fluency in Portuguese is essential.
• Very good use of English is required.
• A passion for cars is a plus.
• Minimum 6 months of customer support experience preferred.

Aufgaben

• Serve as the main point of contact for customer requests.
• Utilize phone calls and emails to provide customer support.
• Respond to inquiries on products and services.
• Resolve customer issues professionally and timely.
• Transform customer interactions into positive experiences.

Kenntnisse

Fluency in Portuguese

Very good use of English

Highly developed communication skills

Tech savviness

Problem-solving mentality

Jobbeschreibung

Job Overview:

If you are an avid auto enthusiast, join our Mercedes-Benz Customer Experts team and work in Greece with one of the most esteemed automobile brands.

We are looking for Portuguese speaking talents who will be the primary point of contact for customer requests, representing Mercedes-Benz, the top German manufacturer of cars, buses, and trucks.

Join a team dedicated to providing top customer experience and at the same time build your professional network, improve your communication skills, and enrich your CV with notable work experience.

Your responsibilities:

• Be the primary point of contact for customer requests, representing one of the world’s most esteemed car brands
• Utilize phone calls, e-mails and chats in order to provide a seamless customer experience
• Respond to inquiries about products and services, offering expert advice on a range of car-related matters
• Resolve issues as they arise – addressing customers’ concerns in a professional and timely manner
• Turn every customer into a happy customer!
• Enjoy your time in Greece

What you will bring:

• Fluency in Portuguese
• Very good use of English – both in written and spoken language
• A profound passion for cars is a big plus
• Work experience as a customer support/customer care representative for at least 6 months will be preferred
• Highly developed communication skills
• A genuine problem-solving mentality and a deep sense of ownership
• Tech savviness and learning agility
• A positive attitude

Key Takeaways

• Join the Mercedes-Benz Customer Experts team in Greece as a Portuguese-speaking representative.
• Responsibilities include responding to customer inquiries and resolving issues for a leading automobile brand.
• Candidates should have fluency in Portuguese and English, passion for cars, and experience in customer support.
• The role offers relocation support, competitive salary, health benefits, and professional training.
• This is a chance to enhance your career with a multinational company that values diversity and equal opportunities.

What we offer:

• Complete relocation support (we will cover all the costs from the moment you leave your house until the moment you are ready to rent your first home in Greece)
• Competitive monthly salary+2 extra salaries per year
• Refer-A-Friend: Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts
• Fully remunerated training by certified instructors
• A career path within a company of more than 11,500 employees
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• The opportunity to work for a Great Place to Work-Certified Company

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.