Czech-Speaking Customer Experts for Mercedes-Benz

WhereWeWork; Deutschland; Remote; EUR 25.000 - 35.000; Vollzeit

Benefits dieser Stelle

Complete relocation support

Competitive salary + bonuses

Health care benefits

Free Greek language courses

Professional development opportunities

Zusammenfassung

TP Greece is looking for Czech speaking talents to join the Mercedes-Benz Customer Experts team. The role involves providing seamless support to customers, responding to inquiries about products and services, and resolving issues professionally.

Ideal candidates should have a passion for cars, fluent Czech, and good English skills. The company offers extensive relocation support, a competitive salary, and opportunities for professional growth in a multicultural environment.

Qualifikationen

• Fluency in Czech is mandatory.
• Work experience in customer support for at least 6 months is preferable.
• A passion for cars is a plus.

Aufgaben

• Be the primary point of contact for customer requests.
• Utilize phone calls, emails, and chats to provide customer support.
• Respond to inquiries and resolve issues professionally.

Kenntnisse

Fluency in Czech

Very good English proficiency

Communication skills

Problem-solving mentality

Tech savviness

Jobbeschreibung

Job Overview:

If you are an avid auto enthusiast, join our Mercedes-Benz Customer Experts team and work in Greece with one of the most esteemed automobile brands

We are looking for Czech speaking talents who will be the primary point of contact for customer requests, representing Mercedes-Benz, the top German manufacturer of cars, buses, and trucks.

Join a team dedicated to providing top customer experience and at the same time build your professional network, improve your communication skills, and enrich your CV with notable work experience.

Your responsibilities:

• Be the primary point of contact for customer requests, representing one of the world’s most esteemed car brands
• Utilize phone calls, e-mails and chats in order to provide a seamless customer experience
• Respond to inquiries about products and services, offering expert advice on a range of car-related matters
• Resolve issues as they arise – addressing customers’ concerns in a professional and timely manner
• Turn every customer into a happy customer!
• Enjoy your time in Greece

What you will bring:

• Fluency in Czech
• Very good use of English – both in written and spoken language
• A profound passion for cars is a big plus
• Work experience as a customer support/customer care representative for at least 6 months will be preferred
• Highly developed communication skills
• A genuine problem-solving mentality and a deep sense of ownership
• Tech savviness and learning agility
• A positive attitude

What we offer:

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (all at no cost to you))
• Competitive monthly salary + 2 extra salaries per year
• Refer-A-Friend: Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• The opportunity to work for a Great Place to Work-Certified Company

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.