French Speaking Customer Experts for Mercedes-Benz - Work Remote In Greece

Mercier Consultancy MD; Deutschland; Remote; EUR 28,000 - 36,000; Full time

Benefits offered by this job

13th salary

14th salary

Health insurance

Relocation package

Training programs

Remote work within Greece

Job summary

Mercier Consultancy Group is seeking French-speaking Customer Experts for Mercedes-Benz to join their automotive team in Greece. You will be the brand ambassador, handling complex inquiries and delivering premium service across multiple channels.

The role offers remote work flexibility within Greece and a comprehensive training package. The ideal candidate is fluent in French, communicates clearly, and has experience in high-end customer support.

Qualifications

• Native or fluent French (spoken and written).
• Excellent communication and problem-solving skills.
• Experience in customer support or service-oriented roles.
• Comfort with CRM tools and multiple communication channels.

Responsibilities

• Act as brand ambassador for Mercedes-Benz to French-speaking clients.
• Handle complex inquiries across channels (phone, chat, email).
• Maintain accurate CRM records and update case notes.
• Coordinate with international teams on product and service issues.
• Contribute to high customer satisfaction through proactive support.

Skills

French language

Customer service

CRM proficiency

Digital literacy

Tools

CRM systems

Communication platforms

Job description

French Speaking Customer Experts for Mercedes-Benz

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-leading brands. We specialize in elevating professional careers through exclusive opportunities, including high-demand French-speaking jobs across Europe.

Job Overview

We are seeking dedicated professionals to join our automotive team as French Speaking Customer Experts for Mercedes-Benz position in Greece. This is a unique opportunity to represent a world-class automotive brand while enjoying a life-changing career move within one of the most exciting jobs in Greece.

Key Responsibilities

• Act as the primary brand ambassador for Mercedes-Benz, providing unparalleled service to automotive clients
• Manage complex inquiries regarding vehicle technical support, luxury features, and service scheduling via multiple channels
• Ensure high levels of customer satisfaction by aligning solutions with the prestige and quality standards of the automotive industry
• Collaborate with international teams to troubleshoot concerns and provide guidance on new vehicle technologies
• Maintain detailed records in our CRM system to ensure seamless communication across the global automotive network
• Uphold the Mercedes-Benz legacy of excellence through proactive communication and professional problem-solving

Requirements

• Native or fluent French (spoken and written) is mandatory for this role
• Valid EU passport or work permit allowing residency in Greece
• A genuine passion for the automotive industry and high-end client service
• Excellent communication skills and an ability to convey technical automotive concepts clearly
• Strong digital literacy and experience with professional customer interaction platforms

Benefits

What We Offer

• Competitive Monthly Salary with 13th and 14th salaries paid annually
• Fully Paid Training programs to sharpen your automotive industry expertise
• Comprehensive Health Insurance coverage
• Fully Paid Relocation Package (flight, transfer, and initial hotel stay provided)
• Monthly Performance Bonus linked to service quality
• Remote work flexibility within Greece
• Professional development within a global leader in the automotive sector

Life in Greece

Choosing to work in Greece offers a unique blend of historical richness, stunning Mediterranean coastlines, and a vibrant, sunny climate. As you join our team of French Speaking Customer Experts for Mercedes-Benz, you will find that Greece provides an exceptional quality of life, balancing a modern professional environment with a relaxed, culturally diverse social scene.

Relocating to Greece is a seamless experience with our support, allowing you to immerse yourself in world-renowned culinary traditions and ancient history. Discover why so many professionals are choosing jobs in Greece to accelerate their careers while enjoying a world-class lifestyle. The warmth of the people and the beauty of the landscape make Greece the perfect place to grow.