German Speaking Customer Service for Automotive Industry | Work & Live in Greece

Mercier Consultancy MD; Bremen; On-site; EUR 25,000 - 38,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Fully Paid Relocation Package

Monthly Bonus

2 Extra Salaries Per Year

Fully Paid Training

Health Insurance

And Much More

Job summary

Mercier Consultancy MD is seeking German-speaking Customer Service Representatives to support a leading automotive company from Greece. You will engage with German customers across phone, email, and chat and manage orders, troubleshooting, and warranty inquiries.

Relocation is provided, with a competitive monthly salary and performance bonuses. Evening and weekend shifts may be required to ensure coverage across time zones.

Qualifications

• German proficiency is essential (written and spoken).
• English level must be at least B2.
• Prior customer service experience, preferably in automotive.
• Strong communication and customer-centric attitude.

Responsibilities

• Respond to German-language inquiries via phone, email, and chat.
• Assist customers with orders, troubleshooting, and warranty information.
• Provide accurate product availability and service options information.
• Document all interactions in the CRM system for accurate records.
• Collaborate with sales, logistics, and technical support to resolve issues.
• Stay updated on industry trends and product developments to provide knowledgeable assistance.

Skills

German fluency

Customer service

English (B2)

CRM proficiency

Tools

CRM software

Job description

Mercier Consultancy MD is excited to offer an excellent opportunity for German Speaking Customer Service Representatives to join a renowned company in the automotive industry, working and living in beautiful Greece. This role is ideal for individuals who have a passion for automobiles and are enthusiastic about providing top-tier customer support to German-speaking clients.

Key Responsibilities

• Respond to customer inquiries related to automotive products, services, and technical support via phone, email, and chat in German
• Assist customers with order processing, troubleshooting, and warranty information
• Provide accurate and timely information about products, availability, and service options
• Document all customer interactions in the CRM system to ensure accurate records
• Collaborate with internal departments such as sales, logistics, and technical support to resolve customer issues
• Stay updated on industry trends and product developments to deliver knowledgeable assistance

Requirements

• Exceptional in German (both written and spoken) is essential
• A minimum proficiency of B2 in English is required
• Previous experience in customer service, preferably within the automotive industry
• Strong communication and interpersonal skills with a customer‑centric attitude
• Ability to efficiently handle multiple inquiries and resolve issues in a timely manner
• Good organizational skills and proficiency in using CRM systems and related software
• Willingness to relocate to Greece and work flexible hours, including evenings and weekends if required

Benefits

• Competitive Monthly Salary
• Fully Paid Relocation Package
• Monthly Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Health Insurance
• And Much More