Operations Manager

World Food Programme; Remote; EUR 50.000 - 70.000; Teilzeit

Zusammenfassung

An international humanitarian organization is seeking an Operations Manager to support donor activities and develop operational efficiencies. You will manage procurement and coordination tasks, maintain operational standards, and build relationships with vendors. The ideal candidate has a Bachelor's degree and 2-3 years of relevant experience, along with strong skills in management and process improvement. Knowledge of English and German is required. This full-time position is remote and emphasizes a commitment to a diverse and inclusive workforce.

Qualifikationen

• 2–3 years of related experience in operations support or project management.
• Comprehensive knowledge of reporting, Excel, and payment processing software.
• Exceptional attention to detail, critical thinking, and problem-solving skills.

Aufgaben

• Support donor activities and develop process improvements.
• Manage operations including procurement and coordination tasks.
• Maintain ShareTheMeal operations and procedures.

Kenntnisse

Six Sigma

Lean

Management Experience

Process Improvement

Analysis Skills

Operations Management

Leadership Experience

Communication

Ausbildung

Bachelor’s degree

Tools

Excel

Braintree

Stripe

Postman

AWS

Jira

Zendesk

Jobbeschreibung

Deadline for Applications

28 December 2025, 23:59 GMT+01:00 Central European Time (Berlin)

Equal Employment Opportunity

WFP celebrates and embraces diversity. It is committed to equal employment opportunity for all, regardless of race, colour, national origin, ethnicity, social background, genetic information, gender identity or expression, sexual orientation, religion, HIV status, disability.

About WFP

The World Food Programme is the world's largest humanitarian organisation, saving lives in emergencies and building a pathway to peace, stability and prosperity.

Why Join WFP

WFP is a 2020 Nobel Peace Prize Laureate, offering an inclusive, multicultural environment.

Job Title

Operations Manager

Unit / Division

Private Sector Partnerships (PSP) Org. Unit

Duty Station

Remote

Contract Type

Short‑Term, REG CST I

Duration

11 months

Line Manager / Supervisor

Head of Customer Insights

Organisational Context

WFP invests in private sector fundraising. ShareTheMeal is the flagship app.

Purpose of the Assignment

The Operations Manager reports to the Head of Customer Insights and is expected to:

• Support donor activities and develop process improvements, deploying automated workflows where applicable.
• Manage operations including procurement and coordination tasks.
• Schedule meetings and appointments.
• Maintain ShareTheMeal operations and procedures.
• Build relationships with vendors, service providers and landlords, ensuring invoicing and payment on time.
• Support the HR function, e.g., visa applications, onboarding, induction programmes.
• Monitor Stripe and Braintree pending charges, refunds, fraud, etc., and coordinate travel requests.
• Maintain filing systems and internal staff relations.
• Develop and implement office policies and procedures, ensuring compliance with organisational strategy.

Deliverables at the End of the Contract

• Implementation and development plan for the above areas, accompanied by quality reporting.
• Toolkit to capture procedures for record‑keeping, office policies and procedures.
• Efficient coordination with PSP regarding invoice payment, asset management and supplies.

Qualifications and Experience

Education – Bachelor’s degree.

Work History – 2–3 years of related experience in operations support or project management, or a demonstrable record of leveraging similar skill sets.

Technical Expertise and Soft Skills – Comprehensive knowledge of reporting, Excel and payment processing software (preferably Braintree and Stripe); knowledge of Postman, AWS, Jira and Zendesk is a plus.

Soft Skills – Exceptional attention to detail, critical thinking, problem‑solving, strong time and project management skills, excellent communication, adaptability, people‑orientation, motivation, gender‑balanced inclusive work environment, and comfort with ambiguity and stress.

Languages

Excellent verbal and written English. Knowledge of German is required.

Reasonable Accommodation

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process.

Legal Statements

WFP is an inclusive workforce and does not charge any application processing fees. No fee disclaimer.

Reminders Before You Submit Your Application

All applications must be submitted exclusively through the online recruitment system. We do not accept CVs or spontaneous applications by e‑mail.

Please upload your professional CV in English and include your cover letter.

Key Skills

• Six Sigma, Lean, Management Experience, Process Improvement, Microsoft Outlook, Analysis Skills, Warehouse Management System, Operations Management, Kaizen, Leadership Experience, Supervising Experience, Retail Management

Employment Type

Full‑Time

Vacancy – 1