Office Assistant – Customer Support

Jobtailor; Siegburg; Vor Ort; EUR 32.000 - 44.000; Vollzeit

Zusammenfassung

Jobtailor in Siegburg, NRW seeks a customer support specialist to serve as the first point of contact for customers, handling inquiries via phone, email, and ticket system and assisting users with the software. The role includes general office tasks and coordinating with development and account management.

The candidate should thrive in a multi-channel environment, communicate clearly in German, and be eager to learn the product. This is a hands-on customer-facing position based on-site.

Qualifikationen

• Experience in customer service or a comparable role.
• Enjoy speaking on the phone and working with people.
• Willingness to get acquainted with a complex software product.
• Independent and structured way of working.
• Very good German language skills; English skills are an advantage.

Aufgaben

• Telephone support for our customers – you are the first point of contact for questions and concerns.
• Handling customer inquiries via ticket system, email and phone.
• Supporting our users with questions about the software.
• General office organization and administrative tasks.
• Documenting customer issues and forwarding or clarifying them with Development / Account Management.
• Scheduling appointments.

Kenntnisse

Customer service

Phone communication

German language

Independent work

Tools

Ticket System

Jobbeschreibung

Responsibilities

• Telephone support for our customers – you are the first point of contact for questions and concerns
• Handling customer inquiries via ticket system, email and phone
• Supporting our users with questions about the software
• General office organization and administrative tasks
• Documenting customer issues and forwarding or clarifying them with Development / Account Management
• Scheduling appointments

Requirements

• Experience in customer service or a comparable role
• Enjoy speaking on the phone and working with people
• Willingness to get acquainted with a complex software product
• Independent and structured way of working
• Very good German language skills; English skills are an advantage

Core Competencies

Demonstrates strong customer service skills with a focus on effective communication and problem-solving. Proficient in managing customer inquiries and supporting users with complex software products.

Soft Skills

• Interpersonal Skills
• Organizational Skills
• Communication Skills

Tools & Technologies

• Ticket System