Customer Support Specialist, German-speaking

Jobtailor; Deutschland; Vor Ort; EUR 32.000 - 52.000; Vollzeit

Zusammenfassung

Jobtailor in Germany is seeking an experienced German-speaking customer service specialist to join a fully remote team. You will respond to inquiries via phone, email and chat in a timely and professional manner, and troubleshoot issues to ensure a positive customer experience.

The role requires native-level German, strong communication skills, and comfort with Excel and PowerPoint. Openness to AI tools is important, and experience with Intercom is a plus.

Qualifikationen

• Native-level German spoken and written is required.
• Experience in customer service or similar customer-oriented jobs.
• Digitally savvy with openness towards using AI tools.
• Good knowledge of Excel and PowerPoint; Intercom experience is a plus.

Aufgaben

• Respond to customer queries via phone, email and chat in a timely and professional manner.
• Troubleshoot and resolve customer issues, ensuring a positive customer experience.
• Collaborate with other departments to escalation and resolve complex issues.
• Manage the customer engagement tool and collect feedback to support product development.

Kenntnisse

Customer service

Teamwork

Communication

Remote work

AI tools familiarity

Tools

Intercom

Excel

PowerPoint

Jobbeschreibung

Responsibilities

• Respond to customer queries via phone, email and chat in a timely and professional manner
• Trouble shoot and resolve customer issues ensuring a positive customer experience
• Collaborate with other departments to escalation and resolve complex issues
• Management of customer engagement tool
• Collection of customer feedback on our platform to support further development by the Product and Marketing teams

Requirements

• Native-level German both spoken and written is required
• Experience in customer service or similar customer-oriented jobs
• Digitally savvy, with a clear openness towards using AI tools
• Good knowledge of Excel, Powerpoint
• Experience of Intercom a plus
• Team player with excellent communication skills, and the ability to thrive working in a remote team

Core Competencies

Demonstrates expertise in customer service with a focus on resolving issues and enhancing customer experience. Proficient in using customer engagement tools and collaborating effectively within a remote team environment.