Senior Customer Support Specialist – German / English

Jobtailor; Berlin; Vor Ort; EUR 36.000 - 48.000; Vollzeit

Zusammenfassung

Jobtailor Berlin is seeking a customer support associate who communicates fluently in German and English and excels in understanding customer needs.

You will handle queries across calls, chat, and email, and partner with product and engineering to drive improvements. The role emphasizes data-driven decision making, empathy, and proactive problem solving.

Join a team that values clear communication, ownership, and continuous process optimization to enhance the overall customer experience.

Qualifikationen

• Previous experience in customer facing roles.
• Fluent German (C1) and English (C1).
• Methodical, data-driven, structured problem solving.
• Proactive problem-solver and takes ownership of complex problems.
• Clear communicator who can explain complex topics clearly and concisely.
• Customer-oriented with empathy for customer challenges and pain points.
• Able to quickly learn new technologies, processes, and products.

Aufgaben

• Handle customer support queries via calls, chat, and emails.
• Gain insights about customers’ needs through interactions and channel these back to product team.
• Continuously innovate and optimize internal processes with the team.
• Support team on topics such as shift management or technical leadership.
• Work on projects to improve the support experience.

Kenntnisse

German language skills

English language skills

Customer facing experience

Data-driven problem solving

Cross-functional collaboration

Clear communication

Empathy

Quick learner

Jobbeschreibung

Responsibilities

• Handle customer support queries via calls, chat, and emails
• Gain insights about customers’ needs through interactions and channel these back to product team
• Continuously innovate and optimize internal processes with the team
• Support team on topics such as shift management or technical leadership
• Work on projects to improve the support experience

Requirements

• Previous experience in customer facing roles
• Fluent German (C1) and English (C1)
• Methodical thinker – data‑driven, structured, solution‑oriented way of working
• Proactive problem‑solver – takes ownership in finding solutions to complex problems
• Clear communicator – can communicate complex topics clearly and concisely
• Customer‑oriented – empathizes with customer challenges and pain points
• Quick learner – understands new technologies, processes, products

Core Competencies

Demonstrates strong customer support capabilities through effective communication in both German and English, while employing a data‑driven approach to problem‑solving and process optimization. Proven ability to empathize with customers and provide solutions to enhance their experience.