Inside Sales Support

Jobtailor; Peine; Vor Ort; EUR 32.000 - 46.000; Vollzeit

Zusammenfassung

Jobtailor in Germany is seeking a customer-focused Inside Sales Support specialist to join a dynamic sales team. You will assist daily sales activities, coordinate with account managers, logistics, and product management, and support processing orders and quotes.

You will maintain CRM records, monitor order status, and help resolve product- and order-related inquiries. Excellent German and English communication skills are required, along with strong organizational abilities and a proactive

Qualifikationen

• Completed commercial apprenticeship or comparable qualification.
• Experience in customer service, sales support, inside sales or order management is advantageous.
• Strong organizational and coordination skills.
• Structured and reliable work style with high attention to detail.
• Customer-focused and solution-oriented mindset.
• Technical understanding and willingness to learn about products.
• Proficient in Microsoft Office; CRM experience a plus (HubSpot or similar).
• Excellent communication in English; very good German for customer interactions.

Aufgaben

• Support daily sales and customer service activities of our inside sales team.
• Coordinate deliveries, services and customer inquiries.
• Prepare quotes and process customer orders.
• Maintain and update customer and sales data in the CRM.
• Follow up on quotes and customer requests.
• Act as a point of contact for our customers.

Kenntnisse

Customer service

Sales support

Order management

Organizational skills

Communication skills

German language proficiency

Ausbildung

Commercial apprenticeship or equivalent

Tools

HubSpot CRM

Microsoft Office

Jobbeschreibung

Responsibilities

• Support daily sales and customer service activities of our inside sales team
• Work closely with account managers, business development managers, purchasing, product management and logistics
• Prepare quotes and process customer orders
• Coordinate deliveries, services and customer inquiries
• Follow up on quotes and customer requests
• Assist customers with product- and order-related questions
• Professionally handle service requests and complaints
• Act as a point of contact for our customers
• Support account managers and business development managers with administrative and coordination tasks
• Maintain and update customer and sales data in the CRM system
• Monitor order status and delivery dates
• Ensure complete and accurate documentation of customer activities
• Assist with reports and general sales tasks
• Execute assigned tasks independently and reliably
• Actively contribute to the team and share knowledge with colleagues
• Propose ideas to improve customer service and internal processes

Requirements

• Completed commercial apprenticeship or comparable qualification
• Experience in customer service, sales support, inside sales or order management is an advantage
• Strong organizational and coordination skills
• Structured and reliable work style with high attention to detail
• Customer-focused and solution-oriented mindset
• Technical understanding and willingness to learn about our products
• Proficient in Microsoft Office applications
• Experience with CRM systems is a plus, ideally with HubSpot or a similar platform
• Positive, team-oriented and service-minded personality with good communication skills
• Good English skills, spoken and written, required
• Very good German language skills are expected for communication with customers, colleagues and business partners

Core Competencies

Demonstrates strong organizational and coordination skills while maintaining a customer-focused and solution-oriented approach. Proficient in managing customer inquiries, processing orders, and utilizing CRM systems to enhance sales support and service delivery.