Customer Support Specialist – German, English

Jobtailor; Berlin; Vor Ort; EUR 34.000 - 52.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a customer support professional in Berlin to be the first point of contact across calls, chat, and emails. You will extract customer insights and relay them to the product team to improve experiences.

You will continuously improve processes, support shift management and technical leadership discussions, and participate in projects aimed at elevating the overall support experience.

Qualifikationen

• Previous experience in a customer facing role.
• Fluent German (C1) and English (C1).
• Methodical, data-driven, and solution-oriented approach.
• Proactive problem-solver with ownership.
• Clear communicator, able to explain complex topics clearly.
• Customer oriented, empathetic to customer needs.
• Quick learner, able to grasp new technologies and processes.

Aufgaben

• Handle customer support queries via calls, chat, and emails, acting as the first point of contact.
• Gain insights about our customers’ needs through interactions and feed back to our product team to improve our customer experience.
• Continuously innovate and optimize internal processes with the team to elevate the customer experience.
• Support the team on topics such as shift management or technical leadership.
• Work on projects to improve the support experience.

Kenntnisse

Fluent German

Fluent English

Customer facing

Data-driven

Problem solver

Jobbeschreibung

Responsibilities

• You handle customer support queries via calls, chat, and emails, acting as the first point of contact
• You gain insights about our customers’ needs through your interactions and channel these back to our product team to improve our customer experience
• You continuously innovate and optimize internal processes with the team to elevate the customer experience
• You not only support our customers, but also the team on topics such as shift management or technical leadership
• You are working in projects to improve the support experience

Requirements

• Previous experience in a customer facing role
• Fluent German (C1) and English (C1)
• Methodical thinker - You have a data-driven, structured and solution-oriented way of working, you work through priorities calmly and systematically.
• Proactive problem-solver - You take ownership in finding solutions to complex problems, and you go one step further in looking for solutions that stop the problem from happening again.
• Clear Communicator - You are able to communicate complex topics to a range of audiences in a clear, concise, and expert manner in written and oral form. You remain composed in difficult situations.
• Customer oriented - You empathize with your customer’s challenges and pain points to better understand their needs and find a swift solution.
• Quick learner - You are quick to understand new technologies, processes, products, and enjoy keeping up to date and learning. You are keen to understand internal and the customers' financial processes.

Core Competencies

Demonstrates strong customer support capabilities through effective communication in both German and English, while employing a data-driven approach to problem-solving and process optimization. Exhibits a proactive mindset in addressing customer needs and improving the overall support experience.

Soft Skills

• Methodical Thinker
• Customer Oriented
• Quick Learner