MS Teams support consultant

Eurotechsol; Deutschland; Hybrid; USD 52.551 - 87.586; Vollzeit

Zusammenfassung

An established industry player is seeking a Global IT Recruiter to join their team. This exciting role involves providing top-notch IT support and troubleshooting for clients across Germany, with a focus on Microsoft technologies and VoIP solutions. Candidates will have the opportunity to work from home while being open to travel to client sites. The ideal candidate will possess strong technical skills, excellent communication abilities, and a passion for delivering exceptional customer service. Join a dynamic team and make a significant impact in the IT services sector!

Qualifikationen

• 5+ years in IT retail or tech support, especially with Microsoft technologies.
• Strong troubleshooting and VoIP expertise required.

Aufgaben

• Troubleshoot IT issues and provide tech support to clients.
• Manage and support Microsoft Teams and VoIP solutions.

Kenntnisse

IT troubleshooting

Technical writing

Microsoft 365 Office applications

VoIP troubleshooting

Network infrastructures

Windows Server management

Active Directory

Hybrid Teams configurations

Enterprise Unified Communications solutions

Network data analysis

Communication skills

Organizational skills

Tools

Wireshark

Fiddler

Jobbeschreibung

Direct message the job poster from Eurotechsol

Global IT Recruiter @Eurotechsol

We are hiring for

Location: Germany

Note: Candidates can work from home but must be open to travelling to client sites across Germany

Experience: 5+ years

Job Description:

Required Skills

• A minimum of 5 years troubleshooting in IT retail or tech support roles, with a preference for Microsoft technologies expertise.
• Proficiency in technical writing and a good understanding of Microsoft 365 Office applications.
• Experience in diagnosing VoIP call quality problems and expertise in network infrastructures such as Routing & Switching Protocols, TCP/IP, DNS, QoS, SIP.
• Proficient in managing Windows Server, Active Directory, and Session Border Controllers on-premises.
• Knowledgeable in Hybrid Teams configurations and Direct Routing.
• Well-acquainted with Microsoft 365 technologies, especially Skype for Business and Microsoft Teams.
• Familiarity with Teams voice calling plans and subscription models.
• Experienced in deploying, managing, or supporting Enterprise Unified Communications solutions.
• Ability to analyze network data using tools like Wireshark or Fiddler for VoIP issue troubleshooting.
• Skilled in communicating technical issues effectively to both technical and non-technical stakeholders.
• Excellent organizational, time management, communication, and documentation abilities.

Required Skills (with 5+ years of experience in at least three):

• VoIP troubleshooting and network technology expertise.
• In-depth support experience with Microsoft Teams, including the use of the Teams Call Quality Dashboard.
• Network data analysis for VoIP troubleshooting using tools such as Wireshark or Fiddler.
• Extensive experience with Windows-based operating systems and applications.
• Strong troubleshooting and customer-facing IT support capabilities.
• Experience in enterprise settings, supporting executive-level team members.

Desirable Certifications:

• Microsoft 365 Certified: Teams Administrator Associate.
• Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate

Preferred skills: Skype/Teams

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting