IT Support Engineer | Stuttgart | Full Time

BaryTech Deutschland GmbH; Stuttgart; Hybrid; EUR 40.000 - 55.000; Vollzeit

Benefits dieser Stelle

Competitive salary

International IT environment

Growth opportunities

Enterprise IT exposure

Zusammenfassung

BaryTech Deutschland GmbH is seeking an experienced IT Support Engineer to join our Stuttgart team. You will provide end-user support onsite, troubleshoot Windows 10/11, Microsoft 365 apps, and basic networking, while maintaining excellent service quality.

Ideal candidates have 2+ years in IT support, strong customer service, and are proficient in German (B2+) and English. On-site role with opportunities to grow in an international environment.

Qualifikationen

• 2+ years of professional IT Support experience.
• Strong hands-on knowledge of Windows 10/11.
• Good knowledge of Microsoft 365, Outlook, and Teams.
• Working knowledge of Active Directory / Entra ID.
• Basic networking concepts (TCP/IP, DNS, DHCP, VPN).
• Experience with ITSM/ticketing systems and incident management.
• German (B2 or above) and English communication proficiency mandatory.

Aufgaben

• Provide L1/L2 IT support to end users at the customer site.
• Troubleshoot hardware, software, OS, and connectivity issues.
• Install, configure, and maintain Windows desktops and peripherals.
• Support Microsoft 365, Outlook, Teams; manage incidents in ticketing system.
• Perform basic Active Directory administration and access management.
• Coordinate with internal IT teams and external service providers as needed.
• Log, categorize, prioritize incidents and provide timely resolutions.

Kenntnisse

Windows 10/11

Microsoft 365

Active Directory / Entra ID

Networking basics

Customer service

English & German

Troubleshooting

ITSM

Ausbildung

IT-related vocational training

IT degree

Tools

Microsoft Intune

Azure AD / Entra ID

ServiceNow

Jira

SCCM / IT rollout tools

Jobbeschreibung

Location: Stuttgart, Germany
Experience: 2+ Years
No. of Positions: 50
Job Type: Full-time (On-Site)
Start Date: ASAP

Job Summary

looking for an experienced IT Support Engineer to join our team in Stuttgart, Germany, supporting end users and maintaining a reliable IT environment for our end customer.

The ideal candidate should have strong hands-on experience in desktop support, troubleshooting, Windows environments, Microsoft 365, and basic networking, along with excellent customer-service and communication skills.

Key Responsibilities

• Provide L1/L2 IT support to end users at the customer site.
• Troubleshoot and resolve hardware, software, operating system, and connectivity issues.
• Install, configure, and maintain Windows desktops, laptops, and IT peripherals.
• Support Microsoft 365, Outlook, Teams, and other standard business applications.
• Perform basic Active Directory administration, including user accounts, password resets, and access management.
• Troubleshoot LAN/WLAN, VPN, printers, scanners, monitors, docking stations, and other peripherals.
• Diagnose and resolve incidents through the IT ticketing system within agreed SLAs.
• Log, categorize, prioritize, and follow up on incidents and service requests.
• Escalate complex technical issues to appropriate L2/L3 or global IT teams.
• Maintain accurate documentation of incidents, troubleshooting steps, and resolutions.
• Support hardware/software installations, upgrades, replacements, and IT rollouts.
• Assist with IT asset handling, equipment setup, and workstation configuration.
• Provide professional and customer-focused support to end users.
• Coordinate with internal IT teams and external service providers when required.
• Follow BaryTech and customer IT security, compliance, and operational procedures.

Required Qualifications

• 2+ years of professional experience in IT Support, Desktop Support, Service Desk, or Technical Support.
• Strong hands-on knowledge of Windows 10/11.
• Good knowledge of Microsoft 365, Outlook, and Teams.
• Working knowledge of Active Directory / Entra ID.
• Good understanding of basic networking concepts, including:
  • TCP/IP
  • LAN/WLAN
  • DNS
  • DHCP
  • VPN
• Experience troubleshooting PCs, laptops, printers, monitors, docking stations, and other IT peripherals.
• Experience working with ITSM / ticketing systems.
• Good understanding of incident and service-request management.
• Strong troubleshooting and problem-solving skills.
• Good knowledge of ITIL processes is an advantage.
• Strong customer-service and communication skills.
• Ability to work independently as well as within an international IT team.
• Good documentation and organizational skills.

Note: For this position, German(B2 or above) and English communication proficiency mandatory.

Preferred Qualifications

• IT-related vocational training, degree, or equivalent technical qualification.
• Experience with Microsoft Intune.
• Experience with Azure AD / Microsoft Entra ID.
• Experience with ServiceNow, Jira, BMC Remedy, or similar ITSM tools.
• Previous experience in an onsite customer-support environment.
• Experience with hardware rollout, asset management, or IT migration projects.

Candidate Profile

We are looking for someone who is:

• Customer-focused and professional.
• Strong in technical troubleshooting.
• Comfortable working directly with end users.
• Able to prioritize multiple incidents and requests.
• Responsible and self-motivated.
• Comfortable working in an international environment.
• Willing to work onsite in Stuttgart.

What We Offer

• Competitive salary, based on experience and language proficiency.
• Opportunity to work in an international IT environment.
• Professional growth and development opportunities.
• Exposure to enterprise IT infrastructure and support operations.

Join Us

At BaryTech, we’re solving real-world challenges at the intersection of IT and innovation. Join a team of passionate professionals who believe in learning, growth, and impact-driven technology.