Microsoft 365 Teams Specialist (L2/L3)

RED Global; Deutschland; Sur place; EUR 60 000 - 80 000; Temps partiel

Résumé du poste

A leading staffing and technology firm in Germany is seeking a Microsoft 365 Teams Specialist to provide L2/L3 support for their Voice and PSTN environments. The role involves troubleshooting, documentation, and maintaining governance in compliance with regulatory standards. Candidates must have hands-on experience with Microsoft Teams Voice, strong knowledge of PSTN and VoIP, and proficiency in PowerShell. A German language proficiency at C1 level is mandatory, making this an exciting opportunity for skilled professionals.

Qualifications

• Proven hands-on experience administering Microsoft Teams Voice environments.
• Strong knowledge of PSTN, SIP, VoIP, and call-center integrations.
• German language proficiency (C1) is mandatory.

Responsabilités

• Provide L2/L3 support for Microsoft Teams with a focus on Voice and PSTN.
• Troubleshoot complex incidents and handle escalations.
• Act as a key technical contact for teams and vendors.

Connaissances

Microsoft Teams Voice

PSTN

SIP

VoIP

PowerShell

Description du poste

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An exciting opportunity for a Microsoft 365 Teams Specialist with deep expertise in Teams Voice, PSTN, Direct Routing, and call‑center integrations. You’ll play a key role in operating, enhancing, and supporting the organisation’s M365/Teams environment, driving stability, governance, and continuous improvement across the collaboration platform.

Key Responsibilities

• Provide L2/L3 support for Microsoft Teams, with a strong focus on Voice, PSTN, Direct Routing, Operator Connect, and integrations (AudioCodes, Anywhere365, Genesys).
• Troubleshoot complex incidents, handle escalations, and participate in on‑call rotation.
• Act as a key technical contact for internal teams and external vendors.
• Maintain governance, documentation, compliance, and audit readiness (EU/German regulatory standards, ISO).
• Support Teams feature development, platform enhancements, and M365 integrations (SharePoint, Exchange, OneDrive, Power Platform).
• Define SOPs, mentor team members, and contribute to platform strategy and operational excellence.

Required Skills & Qualifications

• Proven hands‑on experience administering Microsoft Teams Voice environments.
• Strong knowledge of PSTN, SIP, VoIP, call‑center integrations, and emergency calling configurations (LBR, E911, policies, normalization rules).
• Proficiency in PowerShell for automation and troubleshooting.
• Solid understanding of M365 services, ITIL practices, and service management tools.
• Experience with Teams Phone System, Teams Rooms, AV hardware, and performance monitoring (Power BI, QoE).
• German language (C1) is mandatory.

Preferred Skills & Certifications

• MS-700 (Teams Administrator Associate)
• Experience with Genesys or enterprise contact‑center solutions
• Strong communication, analytical thinking, and a collaborative mindset

If you would like immediate consideration, please send me an updated CV/contact details to [e-mail] so we can discuss further or reach out to me through LinkedIn.

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Seniority level

Mid‑Senior level

Employment type

Contract

Job function

• Information Technology and Other
• Industries: Staffing and Recruiting and Technology, Information and Media