Microsoft 365 Teams Specialist (L2/L3)

RED Global; Deutschland; Vor Ort; EUR 60.000 - 80.000; Teilzeit

Zusammenfassung

A leading staffing and technology firm in Germany is seeking a Microsoft 365 Teams Specialist to provide L2/L3 support for their Voice and PSTN environments. The role involves troubleshooting, documentation, and maintaining governance in compliance with regulatory standards. Candidates must have hands-on experience with Microsoft Teams Voice, strong knowledge of PSTN and VoIP, and proficiency in PowerShell. A German language proficiency at C1 level is mandatory, making this an exciting opportunity for skilled professionals.

Qualifikationen

• Proven hands-on experience administering Microsoft Teams Voice environments.
• Strong knowledge of PSTN, SIP, VoIP, and call-center integrations.
• German language proficiency (C1) is mandatory.

Aufgaben

• Provide L2/L3 support for Microsoft Teams with a focus on Voice and PSTN.
• Troubleshoot complex incidents and handle escalations.
• Act as a key technical contact for teams and vendors.

Kenntnisse

Microsoft Teams Voice

PSTN

SIP

VoIP

PowerShell

Jobbeschreibung

Get AI-powered advice on this job and more exclusive features.

An exciting opportunity for a Microsoft 365 Teams Specialist with deep expertise in Teams Voice, PSTN, Direct Routing, and call‑center integrations. You’ll play a key role in operating, enhancing, and supporting the organisation’s M365/Teams environment, driving stability, governance, and continuous improvement across the collaboration platform.

Key Responsibilities

• Provide L2/L3 support for Microsoft Teams, with a strong focus on Voice, PSTN, Direct Routing, Operator Connect, and integrations (AudioCodes, Anywhere365, Genesys).
• Troubleshoot complex incidents, handle escalations, and participate in on‑call rotation.
• Act as a key technical contact for internal teams and external vendors.
• Maintain governance, documentation, compliance, and audit readiness (EU/German regulatory standards, ISO).
• Support Teams feature development, platform enhancements, and M365 integrations (SharePoint, Exchange, OneDrive, Power Platform).
• Define SOPs, mentor team members, and contribute to platform strategy and operational excellence.

Required Skills & Qualifications

• Proven hands‑on experience administering Microsoft Teams Voice environments.
• Strong knowledge of PSTN, SIP, VoIP, call‑center integrations, and emergency calling configurations (LBR, E911, policies, normalization rules).
• Proficiency in PowerShell for automation and troubleshooting.
• Solid understanding of M365 services, ITIL practices, and service management tools.
• Experience with Teams Phone System, Teams Rooms, AV hardware, and performance monitoring (Power BI, QoE).
• German language (C1) is mandatory.

Preferred Skills & Certifications

• MS-700 (Teams Administrator Associate)
• Experience with Genesys or enterprise contact‑center solutions
• Strong communication, analytical thinking, and a collaborative mindset

If you would like immediate consideration, please send me an updated CV/contact details to [e-mail] so we can discuss further or reach out to me through LinkedIn.

Referrals increase your chances of interviewing at RED Global by 2x.

Get notified about new Microsoft Specialist jobs in Germany.

Seniority level

Mid‑Senior level

Employment type

Contract

Job function

• Information Technology and Other
• Industries: Staffing and Recruiting and Technology, Information and Media