Medical Support Associate, DE (Hybrid)

Eucalyptus; Deutschland; Hybrid; EUR 45.000 - 70.000; Vollzeit

Zusammenfassung

A digital healthcare company in Germany seeks a qualified healthcare professional to provide personalized patient support. This role involves triaging medical inquiries, offering medical advice, and actively engaging with patients throughout their treatment journey. The ideal candidate should be fluent in German and English and possess 4-5+ years of healthcare experience. You will work in a dynamic environment that values patient-centric care and supports personal and professional growth.

Leistungen

Equity for all employees

Annual learning budgets

25 days of annual leave

Wellness allowance

Flexible work-from-anywhere options

Qualifikationen

• Bilingual: Communicate fluently in German and English.
• Qualified health professional with 4-5+ years experience.
• Experience triaging patients in healthcare settings.

Aufgaben

• Triage medical enquiries to ensure patient care.
• Provide medical advice to patients via phone and email.
• Engage proactively with patients throughout their treatment journey.
• Create educational content for patients.

Kenntnisse

Fluent in German

Excellent communication

Experience triaging patients

Decision-making skills

Ausbildung

Registered nurse or pharmacist

Jobbeschreibung

About Eucalyptus

We’re on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We’re here to build better long-term care.

Euc is the company behind Juniper, one of the world’s largest weight-management programs combining GLP-1 medication with personalised nutrition, movement support, and clinician-led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times.

Our Growth Story:

• 130% YoY revenue growth and a 90% reduction in cash burn, with $100M+ raised from investors including BOND, NewView, Blackbird and Airtree.
• Supported over 350k patients living with obesity across our 5 markets
• Received selective NICE endorsement to provide services to the NHS.
• Tailored our offering to thousand of patients in Germany and Japan

About the role (What you’ll be doing)

We’re on the hunt for someone who’s got heart and a passion for putting patients first! If you’re a bilingual German-English speaker who wants to make a real impact, we’d love for you to join us in delivering an exceptional, personalised healthcare experience for our patients in Germany.

The role has both reactive and proactive elements - you will be triaging and responding to medical enquiries, managing medication side effects, providing reassurance and support and following up with patients on their treatment journey. You’ll also be expected to contribute to building systems that get better over time; to buy into our ambition to drive a future for healthcare that is more convenient, personalised and comprehensive.

This isn’t your typical medical role. Say goodbye to hospital red tape and step into a space where autonomy and growth are encouraged. You’ll have the chance to learn about various parts of the business, get involved in cool projects, and help shape an organisation that’s changing the healthcare landscape in Europe.

We don’t just talk about customer-centricity, “patient first” is a core company value and we work closely across our marketing, product, medical support and clinical teams to deliver high-quality health care to our patients. In 2025, we have ambitious plans to grow our German market with the core objective of delivering higher touch services and support for sustained health outcomes.

Join us to be a critical part of our growth journey here in Germany!

What you’ll do (Responsibilities):

• Triage medical enquiries efficiently to ensure excellent patient safety and care is received
• Provide outstanding medical advice to Juniper patients (by email and phone)
• Respond to patients experiencing side effects and/or symptoms related or unrelated to their medication
• Proactively engaging with patients throughout their treatment journey
• Create educational content to provide our patients with personalised and consistently high quality standard of care (i.e. clinical instructions, booklets & educational articles)
• Work closely with a team of clinical and medical support specialists to assist in building processes and systems that get better over time
• Work a weekend schedule to ensure continuous patient support and coverage

About you (Who you are)

• Qualified health professional - you are a qualified nurse or pharmacist with 4-5+ years experience. Completed professional training as a registered nurse, geriatric nurse or health and nurse specialist
• Bi-lingual: Communicate fluently in German and English (bonus - if you’re proficient in other European languages)
• Clear communicator - communicating with patients, health professionals and team members comes naturally to you; you get the message across clear and concise
• Experienced decision maker - you can make timely and accurate referral decisions based on your clinical expertise; stressful situations don\'t phase you
• Cool head - you have experience triaging patients (either in a hospital, clinic or community pharmacy) and always keep a cool head
• Trust - patients trust you implicitly because of your experience, your confidence and your manner
• Heart - Patients love their interactions with you, feel safe and supported in your care and keep coming back!

Why join Eucalyptus?

Euc is also behind a growing family of digital healthcare clinics (Pilot, Kin, Software) across men’s health and well-being, fertility, and skincare. Compound, focused on longevity and preventive health, complements this ecosystem and extends our mission to make good health last a lifetime.

Here’s what makes joining Euc unique:

• What’s next - Our goal for the next three years is to support 1 million patients globally to live better for longer. We’re launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem.
• Build something world-changing - We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding.
• Make real impact - You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets.
• Accelerate your growth - You will have high ownership, continuous feedback, and dedicated development support.
• Join a motivated team - You will collaborate with talented peers to solve complex clinical and operational problems at scale.

What’s ahead in Germany?

• Be an owner – Equity for everyone means you share in our success.
• Shape your career – Access annual learning budgets and three days of professional development leave, peer shadowing, and global knowledge-sharing culture.
• Support at every stage – Enjoy 25 days of annual leave, wellness allowance, and 3 weeks of work-from-anywhere per year.
• Work where well-being matters – Enjoy hybrid work focused on impact, an energising office, and regular socials.

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.