Manager Customer Service

Sotera Health; Wiesbaden; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A leading company in health services is seeking a Customer Service Coordinator to enhance customer satisfaction and manage various administrative tasks. The role involves working closely with customers and departments to ensure smooth operations and effective communication. Ideal candidates will have a commercial apprenticeship or degree in business management, fluent in German and English, along with substantial customer service experience.

Qualifikationen

• Fluent in German and English; additional languages are a plus.
• Several years of customer service experience required.

Aufgaben

• Coordinate all activities to resolve customer issues efficiently.
• Manage team organization, including vacation planning.
• Participate as contact point for customer service topics in management.

Kenntnisse

Effective communication

Problem solving

Teamwork

Flexibility

Ability to work under pressure

Ausbildung

Commercial apprenticeship or college degree in business management

Tools

MS Excel

MS Word

MS Outlook

Jobbeschreibung

Customer Service Coordinator

Strive to deliver a positive customer experience through the customer service team and facility.

Responsibilities / Duties :

• Coordinate all activities required to resolve and respond to customer issues efficiently and professionally to increase customer satisfaction.
• Support departmental daily functions to meet deadlines related to customer, sales, and operations needs, including:
• Administrative handling of incoming goods and outgoing preparations for "Herstellprotokolle"
• Processing production documents post-review by the production manager
• Creating delivery notes, order confirmations, and pickup information
• Providing telephone service
• Build customer intimacy by understanding their objectives and difficulties.
• Collaborate with customers and departments to develop and maintain a lean and integrated O2C process within the ERP environment.
• Ensure proper resolution and communication for special requests, samples, lab work, process deviations, and delays.

Identify service requests outside the contractual scope and respond appropriately.

• Perform administrative tasks such as preparing and reviewing delivery notes and invoices for accuracy, generating statistics on chamber downtime, performance indicators, and pallet quantities, and preparing mid-term forecasts for incoming goods.
• Train CS employees on QA work instructions and methods.
• Manage team organization, including vacation planning and overtime management.

Participate as a contact point for customer service topics in management meetings, facility reviews, and audits.

Knowledge / Education and Training

• Graduated from a commercial apprenticeship or holds a college degree in business management or similar.
• Fluent in German and English; additional languages are a plus.

Experience :

• Several years of customer service experience.
• Good knowledge of QA-Handbook and computer programs such as MS Excel, Word, Outlook.

Skills :

• Effective communicator, both orally and verbally.
• Autonomous, responsible, and accurate in work.
• Ability to work under pressure.
• Team player and problem solver.
• Flexible and adaptable.