MacOS Support Specialist_Germany

Bcic Swiss Gmbh; Deutschland; Remote; EUR 42,000 - 66,000; Full time

Job summary

BCIC Swiss GmbH is seeking a full-time on-site macOS Support Specialist in Germany. You will deliver expert help desk assistance for macOS devices, troubleshoot issues, configure accounts, and manage device settings through MDM platforms.

The role requires strong communication in German and English, solid knowledge of Windows and macOS, plus networking basics; experience with Microsoft 365 and collaboration tools is helpful.

Qualifications

• Experience in IT Support or Desktop Support.

Responsibilities

• Provide technical support for macOS, including System Settings, user accounts, Terminal, and Recovery Mode.
• Troubleshoot performance issues, system crashes, boot failures, and software updates.
• Diagnose hardware problems and configure peripherals such as monitors, docking stations, and printers.
• Identify and resolve Wi-Fi, Ethernet, and VPN connectivity issues.
• Manage and support Apple devices through MDM platforms such as Jamf, Microsoft Intune, or Kandji.
• Provide support for Microsoft 365, Google Workspace, Microsoft Teams, Zoom, and Slack.
• Ensure devices remain secure, updated, and fully operational.
• Deliver reliable technical assistance and maintain a positive end-user experience.

Skills

Troubleshooting

Problem Solving

Help desk & ticketing systems

Windows & macOS support

Basic Networking

Tools

Jamf

Intune

Kandji

Job description

Type Full-time | On-site

Hours 8 hours per Day.

Skills Troubleshooting , Problem Solving , Help desk & ticketing systems , Windows & macOS support , Basic Networking.

Description

BCIC Swiss GmbH | Best Connect International Company is looking for a (Full Time |On-site) "macOS Support Specialist" in Germany.

Responsibilities

• Provide technical support for macOS, including System Settings, user accounts, Terminal, and Recovery Mode.
• Troubleshoot performance issues, system crashes, boot failures, and software updates.
• Diagnose hardware problems and configure peripherals such as monitors, docking stations, and printers.
• Identify and resolve Wi-Fi, Ethernet, and VPN connectivity issues.
• Manage and support Apple devices through MDM platforms such as Jamf, Microsoft Intune, or Kandji.
• Provide support for Microsoft 365, Google Workspace, Microsoft Teams, Zoom, and Slack.
• Ensure devices remain secure, updated, and fully operational.
• Deliver reliable technical assistance and maintain a positive end-user experience.

Requirements

• Previous experience in IT Support, Desktop Support, or a similar technical support role.
• Strong hands-on experience with macOS troubleshooting and administration.
• Comfortable using Terminal and working with at least one MDM platform (Jamf, Intune, or Kandji).
• Good understanding of hardware troubleshooting and network connectivity.
• Experience supporting Microsoft 365, Google Workspace, Teams, Zoom, and Slack.
• Excellent communication and problem-solving skills.
• Fluent in German and English (mandatory).
• Apple certifications are an added advantage.