Deskside Support Technician (d/f/m) - Halberstadt

Cognizant; Sachsen; On-site; EUR 38,000 - 60,000; Full time

Job summary

Cognizant is seeking a Deskside Support Technician (d/f/m) - Level 2 for 100% onsite work in Halberstadt, Germany. You will oversee field support operations across sites, act as escalation point, provide VIP support, and guide junior team members.

Responsibilities include IMAC services, break‑fix, imaging with the standard client image (eCore), and on-site support on the Manufacturing Shop Floor. German language proficiency (CEFR C1-C2) and 2–4 years of deskside experience are required.

Qualifications

• German language proficiency at CEFR level C1-C2.
• Strong communication and customer-facing skills.
• Solid understanding of Microsoft Windows Operating Systems.
• Experience of 2–4 years in deskside or field support.
• Certifications such as A+, MCP, MCSE are desirable.

Responsibilities

• Oversee Field Support (FS) operations across one or multiple sites.
• Provide VIP support and oversee the on-site support team.
• Offer technical training to junior team members.
• Deliver IMAC (Install, Move, Add, Change) services.
• Perform break-fix support for end-user hardware and software.
• Stage, build, and image systems using the standard client image (eCore).
• Support handhelds, rugged devices, laptops, and scanners on the Manufacturing Shop Floor.
• Complete special projects as requested by the customer.
• Conduct data collection and preservation activities related to migrations and eDiscovery.

Skills

German language

Windows OS

MS Office

Customer support

Field support

Communication

Education

A+ Certification

MCP Certification

MCSE Certification

Job description

About the Role

As a Deskside Support Technician (d/f/m) - Level 2, you will oversee field support operations across one or multiple sites and ensure high-quality technical service delivery. In this role, you serve as a key point of escalation, provide VIP support, guide junior team members, and manage on-site operational activities. You will deliver IMAC services, break-fix support, system imaging, and contribute to special customer-driven initiatives. This role is fully onsite in a manufacturing‑focused environment in Halberstadt.

Work Model – 100% Onsite (Halberstadt, Germany)

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Halberstadt, Sachsen-Anhalt.

Key Responsibilities

Site Lead Responsibilities

• Responsible for Field Support (FS) operations across one or multiple sites.
• Provide VIP support and oversee the on-site support team.
• Offer technical training to junior team members.

Technical Support & Operations

• Deliver IMAC (Install, Move, Add, Change) services.
• Perform break‑fix support for end-user hardware and software.
• Stage, build, and image systems using the standard client image (eCore).
• Provide support for handhelds, rugged devices, laptops, and scanners used on the Manufacturing Shop Floor.
• Complete special projects as requested by the customer.
• Conduct data collection and preservation activities relevant to migrations and eDiscovery.

Required Qualifications

• Strong communication skills.
• Proficiency in German to collaborate with German‑speaking teams and clients (Language level C1-C2 of the Common European Framework of Reference for Languages (CEFR))
• Strong analytical and troubleshooting abilities.
• Solid understanding of Microsoft Windows Operating Systems.
• Strong working knowledge of MS Office and standard business applications.
• Excellent customer support and stakeholder-facing skills.
• 2–4 years of deskside or field support experience.
• A+, MCP, MCSE or equivalent certifications (desired).

Technical Skills

• Basic knowledge of:
  • Networks
  • Telecom
  • Compute/storage
• Advanced knowledge of macOS & iOS environments and related administration.
• Advanced understanding of macOS imaging & endpoint deployment.
• Basic understanding of policies, user certificates, and keychain design/management.
• Advanced mobile device support expertise.