OSS TechBar Lead / Desktop Support Engineer (German Speaking - B2) (f/m/d)

HCLTech Germany; München; On-site; EUR 42,000 - 65,000; Full time

Job summary

HCLTech Germany is seeking an experienced OSS TechBar Lead / Desktop Support Engineer to provide onsite and remote desktop support, troubleshoot issues, and ensure smooth IT operations for end users in Munich and across sites.

The role requires hands-on management of Windows platforms, Office 365, AD and endpoint security, with opportunities to mentor junior technicians and coordinate with vendors.

Qualifications

• Minimum 3 years of IT/Desktop Support experience.
• CompTIA A+, MCP, or equivalent certification.
• Strong troubleshooting and problem-solving skills.
• Experience with enterprise endpoint management and security solutions.
• Ability to prioritize tasks and meet SLA commitments.
• Excellent customer service and communication skills.
• German language proficiency at B2 level.

Responsibilities

• Provide first and second-level support for hardware, software, and application-related issues.
• Troubleshoot incidents using ServiceNow and ensure timely ticket updates.
• Install, configure, upgrade, and support Windows 11/10/8.1/7 and Office 365.
• Support desktop/laptop hardware, printers, and mobile devices (iOS/Android).
• Manage Active Directory users and devices; AD administration.
• Deploy and manage devices using SCCM and platform imaging tools.
• Perform preventive maintenance and break-fix for desktops and laptops.
• Diagnose and resolve network connectivity issues with standard tools.
• Collaborate with vendors on antivirus and endpoint security issues.
• Mentor Band 1 technicians and support Band 3 engineers in ticket resolution.

Skills

German Language – B2 Level

Customer Focus & End-User Support

Windows Desktop Support

Microsoft Office 365

Active Directory

Strong troubleshooting

Excellent communication skills

Education

CompTIA A+

MCP, or equivalent certification

Tools

ServiceNow

SCCM

DDWI

Job description

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 225,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be. If all this sounds like an environment you’ll thrive in, then you’re in the right place. Join us on our journey in advancing the technological world through innovation and creativity.

We are looking for an experienced OSS TechBar Lead / Desktop Support Engineer to provide onsite and remote desktop support, troubleshoot technical issues, and ensure seamless IT operations for end users.

Key Responsibilities:

• Provide first and second-level support for hardware, software, and application-related issues.
• Troubleshoot and resolve incidents using ServiceNow and ensure timely ticket updates.
• Install, configure, upgrade, and support: Windows 11, Windows 10, Windows 8.1, Windows 7, Microsoft Office 365, Cisco Jabber, Approved enterprise applications
• Support and troubleshoot: Desktop and laptop hardware, Printers and peripherals, Mobile devices (iOS & Android), Active Directory user administration
• Deploy and manage devices using SCCM and platform imaging tools.
• Perform preventive maintenance and break-fix activities for desktops, laptops, and other authorized devices.
• Diagnose and resolve network connectivity issues using standard diagnostic tools.
• Collaborate with vendors for complex antivirus and endpoint security issues.
• Mentor Band 1 technicians and support Band 3 engineers in ticket resolution.

Mandatory Skills

• German Language – B2 Level
• ServiceNow
• Event Management
• SCCM & DDWI
• Active Directory
• Customer Focus & End-User Support
• Microsoft Office 365
• Windows Desktop Support

Required Qualifications

• Minimum 3 years of IT Support/Desktop Support experience
• CompTIA A+, MCP, or equivalent certification
• Strong troubleshooting and problem-solving skills
• Experience with enterprise endpoint management and security solutions
• Ability to prioritize tasks and meet SLA commitments
• Excellent customer service and communication skills
• Flexible to support after-hours activities and weekend projects when required

Nice to Have

• Driving License Category B
• Experience supporting Mac operating systems
• Knowledge of Audio/Visual, Smart Devices, Telecoms, Networks, and Server environments

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We promote equal opportunities for all employees, regardless of their cultural and social background, gender, disability, age, religion, beliefs, and sexual identity. We give priority consideration to severely disabled applicants and those of equal status in the case of equal suitability.