IT Support Specialist _ Hamburg, Germany

Bcic Swiss Gmbh; Hamburg; Hybrid; EUR 42,000 - 54,000; Full time

Job summary

BCIC Swiss GmbH | Best Connect International Company is seeking an IT Support Specialist for a full-time onsite role in Hamburg, Germany. The position involves hands-on desktop and network support, hardware/software troubleshooting, and user assistance.

Ideal candidates have several years in IT support, strong communication skills, and the ability to work independently onsite in Hamburg. German/EU work authorization is required.

Qualifications

• Several years of experience in IT user support or service desk environments.
• Strong knowledge of IT hardware, software, and troubleshooting.
• Excellent communication and problem-solving skills.
• Currently residing in or near Hamburg, Germany.
• Valid German / EU work authorization or work permit.

Responsibilities

• Provide 1st and 2nd level onsite IT support to end users.
• Troubleshoot hardware, software, and network connectivity issues.
• Install, configure, and support Windows operating systems and Microsoft Office applications.
• Support business applications and IT-related user issues.
• Configure and troubleshoot printers, peripherals, laptops, and desktops.
• Perform preventive maintenance and basic remedial troubleshooting.
• Maintain accurate ticket documentation and provide timely status updates.
• Coordinate with internal teams and third-party vendors when required.
• Support network, server, telecom, and other IT environments as needed.

Skills

Troubleshooting

Problem Solving

Help desk & ticketing

Windows & macOS support

Basic Networking

Job description

IT Support Specialist _ Hamburg, Germany

Location Hamburg, Germany

Type Full-time | On-site

Skills Troubleshooting , Problem Solving , Help desk & ticketing systems , Windows & macOS support , Basic Networking

Description

BCIC Swiss GmbH | Best Connect International Company is looking for a (Full Time |On-site) "IT Support Specialist" in Hamburg.

Responsibilities

• Provide 1st and 2nd level onsite IT support to end users
• Troubleshoot hardware, software, and network connectivity issues
• Install, configure, and support Windows operating systems and Microsoft Office applications
• Support business applications and IT-related user issues
• Configure and troubleshoot printers, peripherals, laptops, and desktops
• Perform preventive maintenance and basic remedial troubleshooting
• Maintain accurate ticket documentation and provide timely status updates
• Coordinate with internal teams and third-party vendors when required
• Support network, server, telecom, and other IT environments as needed

Requirements

• Currently residing in or near Hamburg Germany
• Valid German / EU work authorization or work permit
• Several years of experience in IT user support or service desk environments
• Strong knowledge of IT hardware, software, and troubleshooting
• Excellent communication and problem-solving skills
• Ability to work independently and professionally in an onsite environment

HR Executive I Talent Acquisition Specialist I BCIC Swiss GmBH