macOS Support Specialist__Germany

Bcic Swiss Gmbh; Deutschland; Remote; EUR 42,000 - 62,000; Full time

Job summary

BCIC Swiss GmbH is seeking a dedicated macOS Support Specialist for a full-time, on-site role in Hamburg, Germany. You will provide expert macOS and Windows support, handle user accounts, Terminal, Recovery Mode, and ensure secure, up-to-date devices.

Responsibilities include troubleshooting performance issues, configuring peripherals, resolving network and VPN problems, and managing Apple devices via MDM platforms like Jamf, Intune, or Kandji.

Qualifications

• Several years of experience in IT user support or help desk environments.
• Strong knowledge of IT hardware, software and troubleshooting.
• Excellent communication and problem-solving skills.
• On-site work in Hamburg area with German/EU work authorization.
• Familiarity with Apple macOS, Windows systems and networking basics.

Responsibilities

• Provide technical support for macOS, including System Settings, user accounts, Terminal, and Recovery Mode.
• Troubleshoot performance issues, system crashes, boot failures, and software updates.
• Diagnose hardware problems and configure peripherals such as monitors, docking stations, and printers.
• Identify and resolve Wi-Fi, Ethernet, and VPN connectivity issues.
• Manage and support Apple devices through MDM platforms such as Jamf, Microsoft Intune, or Kandji.
• Provide support for Microsoft 365, Google Workspace, Microsoft Teams, Zoom, and Slack.
• Ensure devices remain secure, updated, and fully operational.
• Deliver reliable technical assistance and maintain a positive end-user experience.

Skills

Troubleshooting

Problem Solving

Help desk & ticketing systems

Windows & macOS support

Basic Networking

Tools

Jamf

Microsoft Intune

Kandji

Job description

Type Full-time | On-site

Skills Troubleshooting , Problem Solving , Help desk & ticketing systems , Windows & macOS support , Basic Networking

Description

BCIC Swiss GmbH | Best Connect International Company is looking for a (Full Time |On-site) "macOS Support Specialist" in Germany.

Responsibilities

• Provide technical support for macOS, including System Settings, user accounts, Terminal, and Recovery Mode.
• Troubleshoot performance issues, system crashes, boot failures, and software updates.
• Diagnose hardware problems and configure peripherals such as monitors, docking stations, and printers.
• Identify and resolve Wi-Fi, Ethernet, and VPN connectivity issues.
• Manage and support Apple devices through MDM platforms such as Jamf, Microsoft Intune, or Kandji.
• Provide support for Microsoft 365, Google Workspace, Microsoft Teams, Zoom, and Slack.
• Ensure devices remain secure, updated, and fully operational.
• Deliver reliable technical assistance and maintain a positive end-user experience.

Requirements

• Currently residing in or near Hamburg Germany
• Valid German / EU work authorization or work permit
• Several years of experience in IT user support or service desk environments
• Strong knowledge of IT hardware, software, and troubleshooting
• Excellent communication and problem-solving skills
• Ability to work independently and professionally in an onsite environment

HR Executive I Talent Acquisition Specialist I BCIC Swiss GmBH