Logistics Customer Service Specialist

JD.com Inc.; Unna; Sur place; EUR 35 000 - 55 000; Plein temps

Résumé du poste

JD.com Inc. is seeking a customer-focused professional in Germany who can leverage experience in customer service, account management, logistics, and e-commerce. Fluency in Mandarin Chinese and English is required, with additional European language skills being a plus.

The role emphasizes cross-team coordination and handling operational exceptions in a fast-paced environment. Ideal candidates bring strong communication and problem-solving skills, along with familiarity with logistics systems or

Qualifications

• Experience in customer service, account management, logistics, supply chain, or e-commerce.
• Fluent in Mandarin Chinese and English, with written and spoken proficiency.
• Strong communication and problem-solving skills with a client focus.
• Familiarity with logistics systems (WMS/TMS) or order management is a bonus but not required.
• Ability to coordinate across teams and manage operational exceptions in a fast-paced environment.

Connaissances

Customer service

Account management

Logistics

Supply chain

E-commerce

Mandarin Chinese

English

Description du poste

• Relevant experience in customer service, account management, logistics, supply chain, or e-commerce – we value practical know-how over years.
• Fluent in Chinese (Mandarin) and English (both written and spoken); extra European language is a plus.
• Strong communication and problem-solving skills, with a client-focused attitude.
• Familiarity with logistics systems (WMS/TMS) or order management is a bonus, but not required.
• Ability to coordinate across teams and handle operational exceptions in a fast-paced environment.

Job Requirements:

• Relevant experience in customer service, account management, logistics, supply chain, or e-commerce – we value practical know-how over years.
• Fluent in Chinese (Mandarin) and English (both written and spoken); extra European language is a plus.
• Strong communication and problem-solving skills, with a client-focused attitude.
• Familiarity with logistics systems (WMS/TMS) or order management is a bonus, but not required.
• Ability to coordinate across teams and handle operational exceptions in a fast-paced environment.