Cross-Border Logistics Manager(System)

JD.com Inc.; Berlin; On-site; EUR 70,000 - 110,000; Full time

Job summary

JD.com Inc. in Berlin is seeking a seasoned Logistics Systems Specialist to translate cross-border requirements into actionable PRDs and drive go-live planning for TMS/iTMS, WMS, and customs systems.

You will own data integration workflows, build dashboards, and coordinate with engineering to resolve issues while supporting new lanes and feature launches.

Qualifications

• 5+ years industry experience in logistics.
• 3+ years in a similar role.
• Bachelor's degree or above.
• Fluent in Chinese and English.
• Strong elicitation, collaboration, and troubleshooting skills.

Responsibilities

• Gather and translate requirements for logistics systems (TMS/iTMS, WMS, customs, last-mile tracking).
• Configure and validate cross-border system workflows; optimize pain points.
• Build data frameworks and dashboards for data integration and reporting.
• Resolve cross-border system exceptions; coordinate with IT for rapid resolution.
• Participate in launch planning; own UAT testing, training, and post-launch support.

Skills

Logistics requirements

Project delivery

Data flow knowledge

Troubleshooting skills

Dashboard development

Education

Bachelor's degree

Job description

• System Requirements Management: Engage with cross-border business stakeholders to gather and translate requirements for logistics systems (TMS/iTMS, WMS, customs system, last-mile tracking system, etc.); produce PRDs and drive product/engineering scheduling and go-live.
• System Process Implementation & Optimization: Configure, test and validate cross-border system workflows to ensure system logic aligns with actual operations; continuously optimize system pain points.
• Data Governance & Reporting: Build cross-border operations data frameworks, drive system data integration (orders, tracking, cost, inventory), and develop automated reports and dashboards to ensure data accuracy.
• System Troubleshooting & Support: Resolve cross-border system exceptions (stuck orders, missing tracking, API errors, data inconsistencies); coordinate with engineering/IT for rapid resolution and document troubleshooting playbooks.
• New Business & Feature Launch Support: Participate in launch planning for new cross-border lanes, logistics models and system features; own UAT testing, user training and post-launch operational support.

About You

• Industry Experience: 5+ years
• Role Experience: 3+ years
• Education: Bachelor's degree or above
• Language: Fluent in both Chinese and English
• Professional Skills: Proven ability in logistics system requirements management and project delivery; familiar with business logic and data flow of TMS/iTMS, WMS, customs systems and other logistics platforms; prior experience in logistics system go-live, dashboard development or system optimization projects preferred; strong requirements elicitation, product collaboration and troubleshooting skills.