Key Account Management Specialist (m/f/d)

J&T Express Germany GmbH; Nieder-Olm; On-site; EUR 60,000 - 90,000; Full time

Job summary

J&T Express Germany GmbH is seeking a capable account management professional to develop and maintain relationships with cross-border customers, including freight forwarders, e-commerce sellers, and brand clients. You will identify new opportunities, support revenue growth, and contribute to customer acquisition.

The role requires strong analytical, negotiation, and communication skills, a proactive mindset, and the ability to work in a fast-paced, international logistics environment.

Qualifications

• Bachelor’s degree or higher in Business Administration, Logistics, Supply Chain Management, Marketing, or related field.
• Minimum 3 years of experience in logistics, freight forwarding, B2B sales, business development, or key account management.
• Experience in cross-border e-commerce logistics, parcel logistics, freight forwarding, or brand customer development.
• Strong understanding of e-commerce markets and emerging industry trends.
• Excellent analytical, negotiation, and communication skills.
• Self-motivated, confident, and results-driven with a strong commercial mindset.
• Ability to work effectively under pressure and in a fast-paced environment.
• Strong teamwork and stakeholder management skills.
• Professional proficiency in English, both written and spoken; additional European languages and/or Chinese language skills are considered an advantage.

Responsibilities

• Develop and maintain relationships with key cross-border customers, including freight forwarders, e-commerce sellers, independent online stores, and brand clients
• Identify new business opportunities and actively contribute to revenue growth and customer acquisition
• Support customer retention by ensuring high service quality and resolving business-related issues in a timely manner
• Conduct market research and analyze industry trends, competitor activities, customer segments, and market developments
• Provide market insights and recommendations to support strategic decision-making and business growth
• Gather customer feedback and identify opportunities for product and service improvements
• Collaborate closely with internal teams to drive customer satisfaction and support business objectives
• Prepare business reports, sales analyses, and market assessments for management review

Skills

Analytical skills

Negotiation

Communication

Commercial mindset

Teamwork

Pressure handling

Education

Bachelor’s degree or higher

Job description

Your Responsibilities

• Develop and maintain relationships with key cross-border customers, including freight forwarders, e-commerce sellers, independent online stores, and brand clients


• Identify new business opportunities and actively contribute to revenue growth and customer acquisition


• Support customer retention by ensuring high service quality and resolving business-related issues in a timely manner


• Conduct market research and analyze industry trends, competitor activities, customer segments, and market developments


• Provide market insights and recommendations to support strategic decision-making and business growth


• Gather customer feedback and identify opportunities for product and service improvements


• Collaborate closely with internal teams to drive customer satisfaction and support business objectives


• Prepare business reports, sales analyses, and market assessments for management review

Your Profile

• Bachelor's degree or higher in Business Administration, Logistics, Supply Chain Management, Marketing, or a related field


• Minimum 3 years of experience in logistics, freight forwarding, B2B sales, business development, or key account management


• Experience in cross-border e-commerce logistics, parcel logistics, freight forwarding, or brand customer development is highly preferred


• Strong understanding of e-commerce markets and emerging industry trends


• Excellent analytical, negotiation, and communication skills


• Self-motivated, confident, and results-driven with a strong commercial mindset


• Ability to work effectively under pressure and in a fast-paced environment


• Strong teamwork and stakeholder management skills


• Professional proficiency in English, both written and spoken, is required


• Additional European languages and/or Chinese language skills are considered an advantage

What We Offer

• The opportunity to join a rapidly growing international logistics company


• A dynamic and entrepreneurial working environment


• Flat hierarchies and short decision-making processes


• Competitive compensation package and long-term growth prospects

Are You Ready to Be Part of Something Special?

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