Key Account Manager

JD.com Inc.; Oberhausen; On-site; EUR 60,000 - 90,000; Full time

Job summary

JD.com Inc. is seeking a Key Account Manager to develop and manage strategic customers across Europe, focusing on growing accounts and building long-term relationships within logistics and e-commerce.

The role requires traveling across Europe, leading complex sales and tender projects, coordinating with procurement, supply chain, logistics, and finance to deliver integrated logistics solutions.

Qualifications

• 5+ years of B2B sales or KAM experience.
• Enterprise-level sales experience in Europe.
• Fluent English required; Chinese advantageous.
• Willingness to travel across Europe for meetings.

Responsibilities

• Develop and grow European key accounts and build strong relationships across Procurement, Supply Chain, Logistics, Operations, and senior management.
• Understand customers' supply chain and logistics needs and identify opportunities in warehousing, fulfillment, transportation, and integrated logistics solutions.
• Manage the customer lifecycle from opportunity development, solution design, pricing, negotiation, and contract signing through implementation.
• Lead RFQ, RFP, and tender projects with cross-functional teams to deliver customer solutions.
• Drive account revenue, gross profit, pipeline, and business growth; conduct regular business reviews with key customers.
• Coordinate cross-functional teams across European markets to resolve issues and ensure successful delivery.

Skills

B2B sales

Key Account Management

Business development

English (fluent)

Chinese (advantage)

Other European languages (a plus)

Job description

About the Role

We are looking for a Key Account Manager to develop and manage strategic customers across Europe. The role is responsible for growing customer accounts, identifying new business opportunities, developing logistics solutions, and building long-term customer relationships.

Key Responsibilities

• Develop and grow key accounts across Europe and build strong relationships with Procurement, Supply Chain, Logistics, Operations, and senior management.
• Understand customers' supply chain and logistics needs and identify opportunities across warehousing, fulfillment, transportation, distribution, and integrated logistics solutions.
• Manage the customer lifecycle from opportunity development, solution design, pricing, negotiation, and contract signing through implementation.
• Lead RFQ, RFP, and tender projects and work closely with Solution, Operations, Finance, Legal, and other teams to deliver customer solutions.
• Drive account revenue, gross profit, pipeline, and business growth, and conduct regular business reviews with key customers.
• Coordinate cross-functional teams across European markets to resolve customer issues and ensure successful project delivery.

Qualifications

• 5+ years of experience in B2B sales, Key Account Management, or business development.
• Experience in logistics, supply chain, 3PL, warehousing, transportation, or e-commerce is preferred.
• Proven experience managing enterprise customers and complex sales or tender projects in Europe.
• Strong commercial, negotiation, solution-selling, and customer relationship management skills.
• Fluent English is required. Chinese is a strong advantage. Additional European languages are a plus.
• Willingness to travel across Europe for customer meetings and business development activities.