Customer Service Logistics Manager

JD.COM; Duisburg; On-site; EUR 42,000 - 64,000; Full time

Job summary

JD.com Inc. is seeking a customer service professional to support Chinese clients expanding into the European market from Duisburg, Germany.

You will serve as the trusted point of contact for European operations teams, ensuring service excellence and long-term partnership success. Responsibilities include maintaining client relationships, coordinating warehousing and logistics, conducting business reviews to boost efficiency, and supporting operations systems while resolving order incidents.

Qualifications

• 3–5 years of experience in logistics, supply chain, customer success, or related field.
• Strong client-facing communication skills and cross‑cultural collaboration.
• Fluent in Chinese and English; other European languages are a plus.
• Excellent problem-solving and process-improvement mindset.
• Ability to coordinate multiple internal stakeholders and deliver under time pressure.

Responsibilities

• Client Relationship Management: Maintain and strengthen relationships with clients' European operations teams.
• Cross-Functional Coordination: Liaise between clients and warehousing, transportation, delivery, and systems teams.
• Business Reviews & Continuous Improvement: Conduct regular reviews to optimize processes and efficiency.
• Business Operations Support: Operate client systems, resolve order exceptions, verify logistics data, handle incidents.

Skills

Client relationship management

Cross-functional coordination

Problem solving

Clear communication

Education

Bachelor's degree or equivalent

Tools

CRM systems

Job description

We are looking for a customer service professional to support Chinese clients expanding into the European market. In this role, you will be the trusted point of contact for our clients' European operations teams, ensuring service excellence and long-term partnership success.

Key Responsibilities

• Client Relationship Management: Maintain and strengthen relationships with clients' European operations teams, driving customer satisfaction and long-term partnership retention.
• Cross-Functional Coordination: Act as the liaison between clients and internal teams — warehousing, transportation, delivery, and systems — coordinating resources to ensure timely response and resolution of client requirements.
• Business Reviews & Continuous Improvement: Conduct regular business reviews with clients' European operations teams to jointly optimize operational processes and continuously improve efficiency in daily operations and exception handling.
• Business Operations Support: Operate business systems on behalf of clients, resolve order exceptions, verify logistics tracking information, and manage abnormal incidents such as lost or damaged goods.

What We're Looking For

• 3-5 years of experience in logistics, supply chain, customer success, or a related field — recent graduates are welcome to apply
• Strong client-facing communication skills, with the ability to build trust across cultural and organizational boundaries
• Solid problem-solving ability and a process-improvement mindset
• Ability to coordinate multiple internal stakeholders and deliver results under time pressure
• Fluent in Chinese and English; additional European languages a plus