Lead Account Manager

Freshworks; Deutschland; Vor Ort; EUR 65.000 - 85.000; Vollzeit

Zusammenfassung

A leading software company is seeking a Lead Account Manager to drive sales into key accounts in Germany. The ideal candidate will exceed sales goals, collaborate with diverse teams, and leverage customer insights for growth opportunities. Responsibilities include managing sales pipelines and acting as a strategic partner to clients. Candidates should have 5+ years of sales experience, strong communication skills, and native-level German proficiency. The role allows for remote work and offers full-time employment.

Leistungen

Enhanced Paid‑Time‑Off

Life insurance

Learning & Reading budget

Free lunch

25 days annual Paid‑Time‑Off

Employee Assistance Program

Discounted Tax Support Services

Qualifikationen

• 5 years of sales experience, preferably in an Account Manager role in software sales.
• Desire to introduce new teams into Freshworks.
• Consistent overachievement of sales goals.
• Highly driven with a strong sense of urgency.
• Extraordinary communication and consultancy skills.

Aufgaben

• Define and execute plans for accounts to exceed sales goals.
• Develop and manage sales pipelines through assessment and tracking.
• Act as a guide and partner for accounts.
• Leverage insights from Customer Success Managers for growth opportunities.
• Provide regular reporting of pipeline and forecasting.

Kenntnisse

Sales experience

Customer-oriented communication skills

Understanding of SaaS, CSM, CRM, ITSM

Strong work ethic

Native-level proficiency in German

Jobbeschreibung

As a Lead Account Manager at Freshworks youll drive sales into existing defined accounts in Germay. Your accounts will all be strategically important to the growth of the region. You will collaborate with teams across Freshworks to manage all aspects of the sales process including business development, lead management, qualification, evaluation and closing. You will advocate multiple Freshworks product lines and as a brand ambassador you will champion our innovative Software-as-a-Service products to make organisations more productive, efficient and customer-oriented.

Your Role and Responsibilities

• Along with your manager define and execute plans for your accounts and then exceed your sales goals through stakeholder mapping, prospecting, qualifying and closing opportunities.
• Develop and manage your sales pipeline by assessing and moving many activities simultaneously.
• Grow, manage and track customer contact and install base within your accounts.
• Act as a guide and strategic partner to your accounts by becoming intimately knowledgeable about their key business challenges.
• Partner closely with Customers Success Managers on your accounts in the Pod structure with a focus on both retention and growth of customer portfolio. Leverage insight and product adoption knowledge shared by CSMs to target growth opportunities in your accounts.
• Use resources effectively including MRE, SDR, Pre-Sales Support, Project Managers and Product Marketing Managers to meet your sales goals.
• Provide regular reporting of pipeline and forecasting.
• Keep abreast of competition, competitive issues and products.
• Participate in team‑building and company‑growth activities including strategy setting, sales training, marketing efforts and customer care.
• Travel to customer locations in support of sales efforts as and when required.

Qualifications

• 5 years of sales experience; preferably in an Account Manager role in a high‑velocity software sales environment. Domain knowledge in the field of SaaS, CSM, CRM or ITSM is advantageous.
• You have a desire, even an obsession, to bring new teams into the Freshworks world to maximize revenue. You are a Farmer and a Closer at heart.
• Showed consistent overachievement of sales goals in a large geographic territory selling a technical product.
• Highly driven individual with an execution focus, a strong sense of urgency and a belief in the Freshworks mission. Able to go beyond relationship management.
• Customer‑oriented extraordinary communication skills, eagerness to learn and consultancy skills in order to understand our customers and to best support them.
• Willing to go the extra mile with a strong work ethic; self‑directed and resourceful.
• Native‑level proficiency in German language is a must.

Additional Information

• Enhanced Paid‑Time‑Off with an additional day for the 1st 5 years of service.
• Life insurance.
• Learning & Reading budget of up to 1,000 per year.
• Free lunch on Freshworks 3x a week in the office.
• 25 days annual Paid‑Time‑Off (PTO).
• Company Funded Employee Assistance Program (EAP) for both you and your family.
• Discounted Tax Support Services.

At Freshworks we are creating a global workplace that enables everyone to find their true potential, purpose and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Remote Work: Yes

Employment Type: Full‑time

Key Skills

Administrative Skills,Facilities Management,Biotechnology,Creative Production,Design And Estimation,Architecture

Experience: years

Vacancy: 1