KYC & Fiscal Operations Manager (all genders)

Zalando; Berlin; Hybrid; EUR 60.000 - 90.000; Vollzeit

Zusammenfassung

A leading e-commerce platform in Berlin is seeking a KYC & Fiscal Operations Manager to ensure compliance, quality control, and fiscal reporting. In this role, you will execute quality assurance checks, manage AML/KYC remediation projects, and oversee operational compliance with fiscal regulations. The ideal candidate holds a degree in Business Law or a related field and has proven experience in AML/KYC operations. Employee perks include a hybrid working model, generous holiday, and personal development programs.

Leistungen

27 days of holiday

2 paid volunteering days

Hybrid working model

Work from abroad for up to 30 days

Employee shares programme

40% off Zalando products

Relocation assistance available

Family services

Health and wellbeing options

Mental health support

Development through training

Qualifikationen

• Experience in AML/KYC operations or compliance, ideally in financial services or e‑commerce.
• Strong knowledge of AML/CTF regulations and best practices.
• Expertise in fiscal regulations including DAC7 and VAT compliance.

Aufgaben

• Execute quality assurance checks on KYC cases to ensure compliance.
• Lead and manage AML/KYC remediation projects across business functions.
• Perform ongoing monitoring and periodic reviews of customer files.

Kenntnisse

Six Sigma

Lean

Management Experience

Process Improvement

Microsoft Outlook

Analysis Skills

Warehouse Management System

Operations Management

Kaizen

Leadership Experience

Supervising Experience

Retail Management

Ausbildung

Bachelor’s or Master’s degree in Business Law, Economics, Finance, Accounting, or a related field

Jobbeschreibung

KYC & Fiscal Operations Manager (all genders)

Location: Berlin, Germany

THE ROLE & THE TEAM

As part of our Compliance & Risk team you will play a pivotal role in safeguarding Zalando’s operations by ensuring the highest standards in KYC quality control, AML compliance, and fiscal reporting. You will be responsible for performing quality assurance checks on customer due diligence processes, leading remediation efforts, and driving compliance with evolving regulatory frameworks such as AML/CTF, DAC7, and VAT.

This role offers the opportunity to collaborate across business functions, strengthen operational compliance processes, and contribute directly to Zalando’s trust, transparency, and regulatory resilience within the European e‑commerce ecosystem.

INCLUSIVE BY DESIGN

We believe that diverse teams fuel innovation and creativity. Apply even if you don’t meet every single requirement – you may just be the right candidate for this or other roles! We’re committed to a fair and equitable evaluation based solely on your abilities and potential. If you require accommodations throughout the hiring process, please let us know.

Discover more about our commitment to creating a diverse and inclusive workplace: WED LOVE YOU TO DO (AND LOVE DOING).

RESPONSIBILITIES

• Execute quality assurance checks on KYC cases to ensure accuracy, completeness, and compliance across business lines.
• Ensure strict adherence to AML/CTF regulations and Zalando’s internal compliance policies.
• Lead and manage AML/KYC remediation projects working cross‑functionally to strengthen controls and processes.
• Perform ongoing monitoring and periodic reviews of customer files, escalating high‑risk findings when required.
• Oversee operational compliance with fiscal regulations including DAC7 and VAT reporting standards.
• Act as an internal subject‑matter expert supporting teams with guidance on AML/KYC and fiscal requirements.

QUALIFICATIONS

• Bachelor’s or Master’s degree in Business Law, Economics, Finance, Accounting, or a related field.
• Proven experience in AML/KYC operations or compliance, ideally in financial services, e‑commerce, or FinTech.
• Strong knowledge of AML/CTF regulations and customer due diligence best practices.
• Demonstrable expertise in fiscal regulations, including DAC7 and VAT compliance in an operational context.
• Track record of leading remediation projects and improving compliance processes across stakeholders.
• Strong analytical thinker and communicator, able to assess risk and influence effectively.

OUR OFFER

• 27 days of holiday a year for full‑time employees.
• 2 paid volunteering days a year.
• Hybrid working model with up to 60% remote per week.
• Work from abroad for up to 30 working days a year.
• Employee shares programme.
• 40% off fashion and beauty products sold and shipped by Zalando; 30% off Lounge by Zalando discounts from external partners.
• Relocation assistance available (subject to prior agreement).
• Family services including counselling and support.
• Health and wellbeing options (including Wellhub formerly Gympass).
• Mental health support and coaching available.
• Development through our training platform and biannual peer‑to‑peer review.

KEY SKILLS

• Six Sigma, Lean, Management Experience, Process Improvement, Microsoft Outlook, Analysis Skills, Warehouse Management System, Operations Management, Kaizen, Leadership Experience, Supervising Experience, Retail Management.