Key Account Manager

JD.COM; Oberhausen; On-site; EUR 70,000 - 90,000; Full time

Job summary

JD.COM is seeking a strategic Key Account Manager to develop and manage strategic customers across Europe. You will grow key accounts, identify opportunities, and build long-term relationships with senior management and cross-functional teams.

The role requires experience in B2B sales, logistics or e-commerce, and fluency in English, with travel across Europe expected to support business development and account growth.

Qualifications

• 5+ years of experience in B2B sales, Key Account Management, or business development.
• Experience in logistics, supply chain, 3PL, warehousing, transportation, or e-commerce is preferred.
• Proven experience managing enterprise customers and complex sales or tender projects in Europe.
• Strong commercial, negotiation, solution-selling, and customer relationship management skills.
• Fluent English is required. Chinese is a strong advantage. Additional European languages are a plus.
• Willingness to travel across Europe for customer meetings and business development activities.

Responsibilities

• Develop and grow key accounts across Europe and build strong relationships with Procurement, Supply Chain, Logistics, Operations, and senior management.
• Understand customers' supply chain and logistics needs and identify opportunities across warehousing, fulfillment, transportation, distribution, and integrated logistics solutions.
• Manage the customer lifecycle from opportunity development, solution design, pricing, negotiation, and contract signing through implementation.
• Lead RFQ, RFP, and tender projects and work closely with Solution, Operations, Finance, Legal, and other teams to deliver customer solutions.
• Drive account revenue, gross profit, pipeline, and business growth, and conduct regular business reviews with key customers.
• Coordinate cross-functional teams across European markets to resolve customer issues and ensure successful project delivery.

Skills

Key account management

B2B sales

Business development

Negotiation

Solution selling

Customer relationship management

Fluent English

Job description

We are looking for a Key Account Manager to develop and manage strategic customers across Europe. The role is responsible for growing customer accounts, identifying new business opportunities, developing logistics solutions, and building long-term customer relationships.

Key Responsibilities

• Develop and grow key accounts across Europe and build strong relationships with Procurement, Supply Chain, Logistics, Operations, and senior management.
• Understand customers' supply chain and logistics needs and identify opportunities across warehousing, fulfillment, transportation, distribution, and integrated logistics solutions.
• Manage the customer lifecycle from opportunity development, solution design, pricing, negotiation, and contract signing through implementation.
• Lead RFQ, RFP, and tender projects and work closely with Solution, Operations, Finance, Legal, and other teams to deliver customer solutions.
• Drive account revenue, gross profit, pipeline, and business growth, and conduct regular business reviews with key customers.
• Coordinate cross-functional teams across European markets to resolve customer issues and ensure successful project delivery.

Qualifications

• 5+ years of experience in B2B sales, Key Account Management, or business development.
• Experience in logistics, supply chain, 3PL, warehousing, transportation, or e-commerce is preferred.
• Proven experience managing enterprise customers and complex sales or tender projects in Europe.
• Strong commercial, negotiation, solution-selling, and customer relationship management skills.
• Fluent English is required. Chinese is a strong advantage. Additional European languages are a plus.
• Willingness to travel across Europe for customer meetings and business development activities.