Junior Operations Lead - EMEA market

Terry Soot; Berlin; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A dynamic logistics company in Berlin is seeking an Operations Leader to manage field operations teams. Responsibilities include coaching surveyors, handling logistics, and monitoring performance trends. The ideal candidate has proven experience in people management or operations leadership within data collection or logistics, excellent communication skills, and the ability to work in fast-paced environments.

Qualifikationen

• Proven experience in people management or operations leadership.
• Excellent verbal & written communication skills.
• Comfortable managing fast-paced workflows and handling urgent issues.

Aufgaben

• Lead and manage field operations teams involved in data-collection.
• Coach, mentor, and develop field surveyors.
• Facilitate regular team meetings.

Kenntnisse

People management

Logistics

Communication skills

Organizational ability

Data analysis

Adaptability

Jobbeschreibung

Key Responsibilities

• Lead and manage field operations teams involved in data-collection driving, ensuring adherence to operating procedures.
• Coach, mentor, and develop field surveyors; identify skill gaps and conduct periodic performance reviews.
• Facilitate regular team meetings to share updates, procedures, and best practices.
• Work closely with internal teams and external vendors / partners to coordinate logistics, coverage assignments, resource planning, and workload balancing.
• Provide subject-matter expertise on regional operational issues; advocate for solutions when needed.
• Gather, analyze, and report operational metrics; prepare weekly, monthly, and ad hoc status reports for internal and external stakeholders.
• Support business reviews; assist with invoice verification, forecasting, and financial / quality / safety control processes.
• Monitor performance trends and SLAs; identify issues and drive corrective action plans.
• Participate in continuous improvement programs; lead root-cause analyses and follow through with proactive and corrective measures.
• Escalate critical operational issues (performance, safety, function) to senior management when required.
• Perform additional tasks as needed to support the team and organizational goals.

Required Qualifications & Skills

• Proven experience in people management or operations leadership, ideally in field data collection, logistics, or vendor-partner settings.
• Excellent verbal & written communication skills.
• Strong organizational ability; comfortable managing fast-paced workflows and handling urgent issues.
• Ability to build rapport, set clear expectations, give constructive feedback, and lead by example.
• Proficient in analyzing data to derive insights and determine actions to improve performance.
• Self-motivated, adaptable, and a team player.
• Willingness and ability to travel to field sites as needed.

Preferred Qualifications

• Experience specifically in data-collection driving operations or projects involving field vendors.
• Familiarity with designing or using dashboards or tools for tracking operational metrics.
• Prior exposure to financial controls, forecasting, or vendor sourcing.
• Demonstrated experience in quality assurance, safety standards, or compliance.