Junior Microsoft Support Engineer DACH Region

M365Connect; Hamburg; Remote; EUR 35.000 - 45.000; Vollzeit

Zusammenfassung

A tech support company is seeking a Junior Microsoft Support Engineer to provide first-level support for Microsoft solutions. You will troubleshoot issues, collaborate with senior engineers, and participate in mentorship programs. The ideal candidate has a foundational understanding of Microsoft technologies and excellent customer service skills. This role offers remote work flexibility and opportunities for career advancement in a supportive team environment.

Leistungen

Structured mentorship programs

Certification sponsorship

Remote work flexibility

Qualifikationen

• Eager to learn and pursue Microsoft certifications.
• Good understanding of Office 365 and Azure services.

Aufgaben

• Provide first-level support for Microsoft solutions.
• Troubleshoot hardware, software, and network issues.
• Maintain documentation of support cases.

Kenntnisse

Fundamental understanding of Microsoft Windows

Basic troubleshooting skills

Excellent customer service

Interpersonal communication

Jobbeschreibung

Junior Microsoft Support Engineer DACH Region

Location: Remote

About M365Connect

M365Connect acts as a bridge for junior support professionals eager to grow with foundational Microsoft technology roles in dynamic business environments.

Job Description

Provide first-level support and troubleshooting for Microsoft desktop and cloud solutions. Collaborate with senior engineers in incident resolution, documenting issues and contributing to knowledge base improvement.

Engage in learning programs to build technical skills and prepare for career advancement in Microsoft technologies.

Key Responsibilities

• Respond to technical support requests via ticketing systems and live communication channels.
• Troubleshoot hardware, software, and network issues related to Microsoft platforms.
• Escalate complex problems to appropriate teams and follow up on resolutions.
• Maintain documentation of support cases and standard operating procedures.
• Participate in training sessions and certification preparation.
• Communicate effectively with internal IT teams and end-users.

Required Skills & Qualifications

• Fundamental understanding of Microsoft Windows, Office 365, and Azure services.
• Basic troubleshooting skills and eagerness to learn.
• Excellent customer service and interpersonal communication.
• Willingness to pursue Microsoft certifications such as AZ-900 or MS-900.

Benefits & Opportunities with M365Connect

• Structured mentorship and career development programs.
• Certification sponsorship and training opportunities.
• Remote work flexibility and supportive team culture.

Next Steps

Start your journey in Microsoft support with M365Connect. Apply now and accelerate your technology career.