Junior Consultant in Customer Experience (all genders)

Dr. Ing. h.c. F. Porsche AG; Bietigheim-Bissingen; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading automotive company is seeking a Junior Customer Experience Consultant to contribute to exciting projects in client consulting. Ideal candidates should have strong analytical skills and a Bachelor's degree in a relevant field. The role involves supporting client projects, developing presentations, and engaging with customers. This position offers an opportunity to grow in a dynamic environment focused on customer experience and innovation.

Qualifikationen

• Experience in a Customer Experience related field preferred.
• Very strong communication skills focused on empathy and active listening.
• Ability to develop creative solutions for complex problems.

Aufgaben

• Support the successful delivery of client projects.
• Contribute to business analytics and strategic advisory.
• Develop client deliverables including presentations and reports.

Kenntnisse

Strong analytical skills

Verbal and non-verbal communication

Problem-solving skills

Adaptability

Tech-savvy

Ausbildung

Bachelor's degree in Business Administration, Engineering, or Economics

Tools

Microsoft Office Suite

CRM platforms

Marketing Automation tools

Jobbeschreibung

Overview

ENABLING YOU TO SHAPE A BETTER TOMORROW.

• Code number: J000018012
• Location: London

Join our team as a Junior Customer Experience Consultant and accelerate your career in CX!

In this role you'll gain valuable on-the-job experience working alongside experienced consultants, contributing to exciting projects that help our clients succeed. You're eager to learn, possess strong analytical skills, and are excited to contribute to innovative solutions that shape the future of the automotive industry.

As a Junior Customer Experience Consultant you will help our customers improve how their businesses interact with its customers utilising a variety of skill and tools. Adaptability will be required in this role, one day you might be analysis their customer journeys, the next you might be implementing solutions to boost satisfaction and loyalty. This is a highly varied and exciting roles working with a number of prestigious and forward thinking customers.

Responsibilities

• Gain valuable experience supporting the successful delivery of client projects.
• Contribute to core Consulting activities such as business analytics, strategic advisory, and workshop support.
• Develop presentation and report-writing skills by contributing to client deliverables, including presentations and reports.
• Collaborate effectively with experienced consultants and learn from their expertise.
• Develop strong analytical and problem-solving skills by supporting data analysis and solution development.
• Gain exposure to business development by supporting the creation of proposals and identifying new business opportunities.
• Learn about the automotive industry by staying abreast of the latest industry trends and technologies.
• Develop an understanding of client relationships by supporting account management activities.
• Experience of working within a Customer Experience related field (preferably within a Consulting context)
• Bachelor's degree in a relevant field (e.g., Business Administration, Engineering, Economics) from a top-tier university,
• Extremely strong verbal and non-verbal communication skills for engaging with customers and internal teams – with a focus on empathy and active listening,
• Strong analytical and problem-solving skills with the ability to structure complex problems and develop creative solutions.
• Very Tech Savy and engaged in understanding in CX centric technology platforms (CRMs, CPDs, Marketing Automation, Agentic AI etc),
• Highly proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
• Strong interest in the automotive industry and a passion for innovation
• Ability to work independently and as part of a team

Qualifications

• Experience of working within a Customer Experience related field (preferably within a Consulting context)
• Bachelor's degree in a relevant field (e.g., Business Administration, Engineering, Economics) from a top-tier university
• Extremely strong verbal and non-verbal communication skills for engaging with customers and internal teams – with a focus on empathy and active listening
• Strong analytical and problem-solving skills with the ability to structure complex problems and develop creative solutions
• Very Tech Savy and engaged in understanding CX centric technology platforms (CRM, CPDs, Marketing Automation, Agentic AI etc)
• Highly proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
• Strong interest in the automotive industry and a passion for innovation
• Ability to work independently and as part of a team