Junior Account Manager - DACH (f/m/d)

think-cell; Berlin; Vor Ort; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

A leading software company in Berlin seeks a Junior Account Manager to manage and grow customer relationships in the DACH region. The ideal candidate will have 1-3 years of experience in account management, with excellent communication skills in German and English. This role requires a proactive mindset and the ability to prioritize independently. You will support a portfolio of customers and ensure satisfaction while tracking activities within CRM tools. Join our innovative team and help shape the future of productivity software.

Qualifikationen

• 1-3 years of experience in sales, account management, or customer success.
• Excellent communication and presentation skills in German and English.
• Ability to work independently and prioritize effectively.
• Familiarity with CRM systems; SaaS experience is a plus.

Aufgaben

• Support and grow a portfolio of mid-market to enterprise customers.
• Manage selected accounts for ongoing engagement and satisfaction.
• Proactively prospect into new departments within existing customer organizations.
• Act as a key point of contact for customer inquiries and support.
• Monitor usage and customer health, addressing risks and uncovering opportunities.
• Collaborate to ensure seamless customer experiences.
• Track activities and maintain accurate records in CRM tools.

Kenntnisse

Sales experience

Account management

Customer success

Communication skills

Presentation skills

Proactive mindset

Prioritization

Fluent in German

Fluent in English

Tools

CRM systems like Salesforce

Jobbeschreibung

Junior Account Manager - DACH - Join Our Innovative Team at think-cell Software

Our Story

At think‑cell, we create powerful software solutions that help professionals be more efficient and productive. Founded in 2002 and based in Berlin, our tools integrate seamlessly with Microsoft Office to help users create presentations, charts, and diagrams with ease. Our dynamic, international team values creativity, collaboration, and technical excellence.

What You Will Do

In this role, you’ll work hand‑in‑hand with the Regional Account Manager to manage and grow customer relationships. You will independently handle selected accounts while contributing to the overall customer success strategy in the region.

Key Responsibilities

• Support and grow a portfolio of mid‑market to enterprise customers in close collaboration with the Regional Account Manager
• Independently manage selected accounts, ensuring ongoing engagement and satisfaction
• Proactively prospect into new departments or teams within existing customer organizations to expand account reach
• Act as a key point of contact for day‑to‑day customer inquiries and support
• Monitor usage and customer health, proactively addressing risks and uncovering growth opportunities
• Collaborate cross‑functionally to ensure seamless customer experiences and value delivery
• Track activities, report insights, and maintain accurate records in CRM tools

Enthusiasm for learning and explaining tools like think‑cell’s intuitive productivity platform.

You will be great for this position if you have

• 1–3 years of experience in sales and/or account management, customer success, or a similar customer‑facing role
• Excellent communication and presentation skills in both German and English
• A proactive mindset with the ability to work independently and prioritize effectively
• Familiarity with CRM systems like Salesforce; experience in a SaaS or software environment is a plus

Our Values

• Forward Thinking: We embrace change and challenge the status quo.
• Ownership: We take pride in our work and learn from our mistakes.
• Unified Team: We foster collaboration, respect, and integrity.
• Strive for Excellence: We set ambitious goals and pursue quality.

Why is think‑cell the right place for you?

We empower over 1.2 million users across 30,000 companies, including top consulting firms and major global enterprises. With offices in Berlin, Denver, Boston, London, Tokyo, and Dubai, we’re a diverse team of over 150 people, committed to innovation and excellence.

Think‑cell is more than a job – it's a chance to be part of an innovative, inclusive team that values collaboration and growth. We encourage applicants from all backgrounds to apply. Together, we can shape the future of productivity software. We can’t wait to see what you’ll bring to the team!