Japanese speaking Export Clerk (Air Freight & Sea Freight)

Centre People Appointments; Frankfurt (Oder); Hybrid; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

A logistics recruitment agency is seeking an Export Clerk to handle air and sea freight operations. The ideal candidate will manage customer orders, document reviews, and customs clearance processes while communicating effectively in Japanese, English, and German. The position offers a full-time, permanent role with hybrid working conditions in Frankfurt, Germany. Applicants should possess relevant qualifications and experience in export operations.

Qualifikationen

• Completed apprenticeship or equivalent qualifications in logistics.
• Professional experience in export operations, preferably air freight.
• Knowledge of export customs clearance processes is preferred.
• Fluency in Japanese, English, and German.

Aufgaben

• Acceptance of customer orders and document review.
• Handling of export shipments, primarily air freight.
• Invoicing customers and performing cost calculations.
• Communication with customs authorities and partners.

Kenntnisse

Export operations experience

Communication in Japanese

Strong organizational skills

Customer service mindset

Ausbildung

Freight forwarding and logistics services apprenticeship

Tools

MS Office

Atlas

CargoWise

Jobbeschreibung

Eligibility

• (O) Eligible visa : Permanent residence, Spouse, Partner
• (X) NOT eligible : Student visa, requiring visa sponsorship, working holiday, Graduate, Freelance

Work Type

hybrid

Visa Support

No

Type

Full-time, permanent

Working Hours

8 : 30-17 : 30 from Monday to Friday (flexible hours after probation)

Salary

depending on experience

Start

ASAP

Location

Frankfurt / Main, Germany

Export Clerk (Air Freight & Sea Freight)

Main Responsibilities

• Acceptance of customer orders, including the review of documents in accordance with regulations and internal procedures
• Handling of export shipments from start to finish, primarily air freight, but also sea freight (FCL, LCL)
• Booking and reserving the required capacities with partners
• Export customs clearance (e.g. ATLAS, AES; customs goods, special customs procedures, etc.), where applicable
• Planning and scheduling of collections and transport in line with the relevant Incoterms
• Preparation of all relevant shipping documents
• Invoicing customers, as well as performing cost and price calculations
• Shipment tracking, identifying any deviations, and developing customer-focused solutions in the event of incidents
• Handling of complaints and claims for damages
• Communication with customers, customs authorities, partners, carriers, and overseas offices in Japanese, English, and German

Ideal Candidate

• Successfully completed an apprenticeship as a freight forwarding and logistics services clerk, or possess equivalent qualifications
• Professional experience in export operations, with a preference for air freight
• Knowledge of export customs clearance processes is preferred
• Proficient in standard MS Office applications, as well as Atlas and CargoWise
• Strong commitment, a sense of responsibility, and the ability to work independently
• Excellent organisational skills, flexibility, strong communication and teamwork abilities, along with a customer- and service-oriented mindset
• Fluent in spoken and written Japanese, English, and German