Japanese-Speaking Technical Support Specialist –Athens, Greece

Cross Border Talents; München; In loco; EUR 20.000 - 31.000; Tempo pieno

Vantaggi offerti da questo lavoro

Relocation bonus

Accommodation bonus

Flight home paid every 6 months

Well-being huddles

Career progression paths

Training bonus

Productivity bonus

Descrizione del lavoro

Cross Border Talents is seeking a Japanese-speaking Technical Support Specialist to assist users of a leading cloud storage service from an on-site location in Athens, Greece. You will be the first point of contact for Japanese-speaking customers via chat, phone and email, handling technical questions and refunds with clear communication.

You will receive training across channels and have a clear path to grow into Tier 2 support or other specialized teams as you develop skills in cloud storage

Competenze

• Japanese at C1 level or above.
• English at B2 level or above (used for internal communication, training and tools).
• Strong written communication skills.
• Typing speed of at least 35 words per minute.
• Ability to multitask effectively.
• Customer service experience is preferred but not essential.
• Right to work in Greece.

Mansioni

• Support Japanese-speaking users via chat, phone and email.
• Help users fix file synchronization issues between devices and the cloud application.
• Guide users through restoring deleted files.
• Help with account access, including password changes and account recovery.
• Process payment and refund requests and communicate outcomes clearly.

Conoscenze

Japanese C1

English B2

Typing 35 wpm

Multitasking

Customer service

Cloud storage concepts

Strong written communication

Descrizione del lavoro

Are you fluent in Japanese and interested in technology? We are recruiting Japanese-speaking Technical Support Specialists for an international company in Athens. You will support users of a leading cloud storage service. As a Tier 1 Customer Expert, you'll be the first point of contact for Japanese-speaking users via chat, phone and email, handling technical and refund-related questions. You'll be trained on all channels and have clear paths to grow into Tier 2 support or other specialised teams.

Key responsibilities

• Support Japanese-speaking users via chat, phone and email
• Help users fix file synchronisation issues between their devices and the cloud application
• Guide users through restoring deleted files
• Help with account access, including password changes and account recovery
• Process payment and refund requests and communicate outcomes clearly

What we're looking for

• Japanese at C1 level or above
• English at B2 level or above (used for internal communication, training and tools)
• Strong written communication skillsGood PC skills and familiarity with cloud storage concepts
• Typing speed of at least 35 words per minute
• Ability to multitask effectively
• Customer service experience is preferred but not essential
• Right to work in Greece

What's on offer

• Competitive monthly base salary
• Monthly productivity bonus based on target achievement
• Training completion bonus
• Relocation bonus
• Monthly accommodation bonus during the first year
• A flight ticket home for every 6 months completed
• Weekly well-being huddles with your team
• Clear career progression paths

Contract

• 8-month contract

Working hours

• Monday to Friday, weekends off
• Night shift, 02:00 to 11:00, to match customers' time zone

Location

On-site in Athens, Greece