IT-Techniker

Infosys BPM Germany; Niederzier; On-site; EUR 40,000 - 55,000; Full time

Benefits offered by this job

Permanent contract

International training database access

Transparent promotion opportunities

Relaxed team atmosphere

Opportunity to make international contacts

Job summary

A global technology services firm in Nordrhein-Westfalen is seeking an Associate for a full-time role in Information Technology. Responsibilities include maintaining applications, troubleshooting incidents, and providing user support. Candidates should have strong experience in customer-focused end-user support, especially with Windows OS and Microsoft products. The position offers a permanent contract and a supportive work environment.

Qualifications

• Experience in a customer‑focused end‑user support function covering EUC and software/OS installations.
• Proficiency in incident resolution within agreed service level agreements (SLAs).
• Good knowledge of Microsoft's product offerings, including capabilities and competitor products.
• Experience supporting Windows 7 and 10 using System Centre Configuration Manager (SCCM).
• Demonstrable experience in supporting Windows 10 and MS Office 365.

Responsibilities

• Provide maintenance and support services for applications and operating systems.
• Gather diagnostic information and resolve end-user computing device issues.
• Investigate and resolve incidents affecting EUC devices and software.
• Monitor and address performance-related issues.
• Provide advice and training to users.

Skills

Customer-Focused Support

Incident Resolution

Microsoft Product Knowledge

Windows 7 & 10 Support

Windows 10 and MS Office 365

Job description

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Key Responsibilities

• Application and OS Maintenance: Provide maintenance and support services for applications and operating systems, either directly to users or through service delivery functions
• Diagnostic Troubleshooting: Gather extensive diagnostic information, analyze problems, and resolve issues related to end-user computing (EUC) devices.
• Incident and Problem Management: Investigate and resolve incidents and problems affecting EUC devices, peripherals, and installed software.
• Performance Monitoring: Monitor and address performance-related issues
• User Training and Advice: Provide advice, training, and corrections (permanent or temporary) to users.
• Documentation and Enhancements: Update or create documentation, manipulate data, and define enhancements.
• Collaboration: Collaborate closely with colleagues specializing in different areas (e.g., database administration, network support), vendors, and third‑party support provider

Requirements

• Customer-Focused Support: Experience in a customer‑focused end‑user support function covering EUC and software/OS installations and support.
• Incident Resolution: Proficiency in incident resolution, requests, changes, and problem‑solving activities delivered within agreed service level agreements (SLAs).
• Microsoft Product Knowledge: Good knowledge of Microsoft’s product offerings, including high‑level capabilities and competitor products.
• Windows 7 & 10 Support: Experience supporting Windows 7 and 10 using System Centre Configuration Manager (SCCM).
• Windows 10 and MS Office 365: Demonstrable experience supporting Windows 10 and MS Office 365.
• Provide EUC activities as part of TAF scope under onsite services
• Proven experience in Incident & Asset Management along with Imaging, PC & Software deployment
• Prior experience in a customer‑focused end‑user support role is valuable. This could include roles such as Help Desk Technician, Desktop Support Specialist, or similar positions

Benefits

• Offer Permanent contract.
• Use of the international training database, which always has the latest training available.
• Transparent promotion opportunities.
• Relaxed team atmosphere.
• Opportunity to make international contacts.

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Seniority level

Associate

Employment type

Full-time

Job function

Information Technology