IT-Techniker

Infosys BPM; Augsburg; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Benefits dieser Stelle

Permanent contract

Access to international training database

Transparent promotion opportunities

Relaxed team atmosphere

Opportunity to make international contacts

Zusammenfassung

A leading IT services company in Augsburg seeks an Associate in Information Technology to provide support for applications and operating systems, manage incidents, and assist with end-user computing. The ideal candidate has strong experience in customer-focused support and troubleshooting issues related to Windows and Microsoft Office. The role offers a full-time contract with benefits including training opportunities and a relaxed team atmosphere.

Qualifikationen

• Experience in a customer-focused end-user support function covering EUC and software/OS installations.
• Proficiency in incident resolution delivered within agreed service level agreements (SLAs).
• Good knowledge of Microsoft’s product offerings and competitor products.

Aufgaben

• Provide maintenance and support services for applications and operating systems.
• Gather diagnostic information, analyze problems, and resolve issues related to EUC devices.
• Investigate and resolve incidents and problems affecting EUC devices.

Kenntnisse

Customer-focused support

Incident resolution

Microsoft product knowledge

Windows 7 & 10 support

MS Office 365 support

Tools

System Centre Configuration Manager (SCCM)

Diagnostic tools

Jobbeschreibung

Responsibilities

• Application and OS Maintenance: Provide maintenance and support services for applications and operating systems, either directly to users or through service delivery functions.
• Diagnostic Troubleshooting: Gather extensive diagnostic information, analyze problems, and resolve issues related to end‑user computing (EUC) devices.
• Incident and Problem Management: Investigate and resolve incidents and problems affecting EUC devices, peripherals, and installed software.
• Performance Monitoring: Monitor and address performance‑related issues.
• User Training and Advice: Provide advice, training, and corrections (permanent or temporary) to users.
• Documentation and Enhancements: Update or create documentation, manipulate data, and define enhancements.
• Collaboration: Collaborate closely with colleagues specializing in different areas (e.g., database administration, network support), vendors, and third‑party support providers.

Requirements

• Customer‑Focused Support: Experience in a customer‑focused end‑user support function covering EUC and software/OS installations and support.
• Incident Resolution: Proficiency in incident resolution, requests, changes, and problem‑solving activities delivered within agreed service level agreements (SLAs).
• Microsoft Product Knowledge: Good knowledge of Microsoft’s product offerings, including high‑level capabilities and competitor products.
• Windows 7 & 10 Support: Experience supporting Windows 7 and 10 using System Centre Configuration Manager (SCCM).
• Windows 10 and MS Office 365: Demonstrable experience supporting Windows 10 and MS Office 365.
• Provide EUC activities as part of TAF scope under onsite services.
• Proven experience in Incident & Asset Management along with imaging, PC & software deployment.
• Prior experience in a customer‑focused end‑user support role is valuable. This could include roles like Help Desk Technician, Desktop Support Specialist, or similar positions.

Benefits

• Offer permanent contract.
• Use of the international training database, which always has the latest training available.
• Transparent promotion opportunities.
• Relaxed team atmosphere.
• Opportunity to make international contacts.

Job Details

• Seniority level: Associate
• Employment type: Full‑time
• Job function: Information Technology
• Industries: IT Services and IT Consulting