Desktop Engineer L1

Iron Systems, Inc; Leuna; Hybrid; EUR 38,000 - 56,000; Full time

Job summary

Iron Systems, Inc is seeking an IT Support specialist in Germany to deliver onsite and remote end-user support across Leuna. You will manage PC/VDI host and mobile device support, hardware diagnostics, and printing issues while coordinating IMAC activities and software deployments.

You will assist in asset management, handle VIP user needs, document tickets, and support network/server teams under SME/SOP guidance. Strong English and German communication are essential.

Qualifications

• Expertise on Windows 10/11 administration.
• Troubleshooting MS Office, O365, and OS-related issues.
• Knowledge of PC and peripheral hardware troubleshooting including print & scanning devices.
• Experience with MS Office upgrades/deployments.
• Working knowledge of Dell laptops/desktops hardware issues.
• Troubleshooting Office issues.
• VPN troubleshooting knowledge.
• Mobile Device Management support.
• Windows Imaging with deployment methods (Autopilot, Intune, customization)
• Data Migration tools and OneDrive experience.
• Knowledge on OneDrive.
• Basic knowledge of Network and Server Administration.
• Good communication skills.
• Verbal and written proficiency in Native + English language.

Responsibilities

• Provide onsite and remote end-user support across locations.
• Deliver PC, VDI Host and Mobile Device support per service requirements.
• Provide Printing Service Support and troubleshoot print & scan issues.
• Manage break-fix activities for hardware and software incidents.
• Perform device swaps and IMAC (Install, Move, Add, Change) for PCs and peripherals.
• Support desktop applications and local software installations when remote deployment fails.
• Facilitate new technology implementations, including device setup and user training.
• Support VIP users and provide dedicated meeting-room technology support.
• Assist in IT asset management, inventory control, and asset return processes.
• Coordinate loan and tracking of IT equipment and accessories.
• Support business events and end-user workplace technology needs.
• Provide hands-and-feet support for network and server teams under SME/SOP guidance.
• Install, inspect, test, and troubleshoot wiring, cables, and connectivity as required.
• Document service activities and complete administrative tasks for tickets.
• Ensure timely acceptance, execution, and closure of service requests with updates.
• Promote user awareness by sharing IT best practices and troubleshooting tips.
• Maintain, upgrade, and replace hardware and software systems as required.

Skills

Windows 10/11 admin

MS Office & O365 troubleshooting

Hardware & peripherals diagnostics

VPN troubleshooting

Mobile Device Management

Windows Imaging (Autopilot/Intune)

Data migration tools & OneDrive

Basic networking & server admin

Bilingual German/English

Tools

SCCM

Job description

• Provide onsite and remote support to end users across assigned locations.


• Deliver PC, VDI Host (user-facing), and Mobile Device Support in line with defined service requirements.


• Provide Printing Service Support and troubleshoot print and scanning device issues.


• Manage break-fix activities for hardware and software incidents.


• Perform device swaps and IMAC (Install, Move, Add, and Change) activities for PCs, laptops, and peripherals.


• Support desktop applications and local software installations when remote deployment is unsuccessful.


• Facilitate new technology implementations, including device setup, configuration, and user training.


• Support VIP users and provide dedicated meeting-room technology support.


• Assist in IT asset management, inventory control, and asset return processes.


• Coordinate the loan and tracking of IT equipment and accessories.


• Support business events and end-user workplace technology requirements.


• Provide hands-and-feet support for network and server teams under SME/SOP guidance.


• Install, inspect, test, and troubleshoot wiring, cables, and connectivity issues as required.


• Document service activities, maintain accurate records, and complete all administrative tasks associated with assigned tickets.


• Ensure timely acceptance, execution, and closure of service requests with appropriate status updates and sign-offs.


• Promote user awareness by sharing IT best practices, tips, and troubleshooting guidance.


• Maintain, upgrade, and replace hardware and software systems as required.

Key Responsibilities

• Provide onsite and remote support to end users across assigned locations.


• Deliver PC, VDI Host (user-facing), and Mobile Device Support in line with defined service requirements.


• Provide Printing Service Support and troubleshoot print and scanning device issues.


• Manage break-fix activities for hardware and software incidents.


• Perform device swaps and IMAC (Install, Move, Add, and Change) activities for PCs, laptops, and peripherals.


• Support desktop applications and local software installations when remote deployment is unsuccessful.


• Facilitate new technology implementations, including device setup, configuration, and user training.


• Support VIP users and provide dedicated meeting-room technology support.


• Assist in IT asset management, inventory control, and asset return processes.


• Coordinate the loan and tracking of IT equipment and accessories.


• Support business events and end-user workplace technology requirements.


• Provide hands-and-feet support for network and server teams under SME/SOP guidance.


• Install, inspect, test, and troubleshoot wiring, cables, and connectivity issues as required.


• Document service activities, maintain accurate records, and complete all administrative tasks associated with assigned tickets.


• Ensure timely acceptance, execution, and closure of service requests with appropriate status updates and sign-offs.


• Promote user awareness by sharing IT best practices, tips, and troubleshooting guidance.


• Maintain, upgrade, and replace hardware and software systems as required.

Requirements & Skills:

• Expertise on windows 10/11 administration.


• Good troubleshooting skills on MS Office, O365, Internet Explorer and other Operating system related issues.


• Knowledge of PC and peripheral Hardware troubleshooting (including print & scanning devices).


• Hands on Experience on MS Office upgrades / deployments.


• Working knowledge on Dell laptops/Desktops hardware issues.


• Troubleshooting Office issues.


• Knowledge in troubleshooting VPN related issues.


• Mobile Device Management support.


• Experience on Windows Imaging process using deployment method( Autopilot, Intune , customization )


• Experience in Data Migration tools and O365 One drive.


• Knowledge on one drive.


• Basic knowledge of Network and Server Administration.


• Good communication skills.


• Verbal and written proficiency in Native + English language.

Good-to-Have Skills

• SCCM Knowledge ( Basic L1 )


• Experience on Office 2016 upgrades / Deployments ( Limited to Windows Installer (MSI), security and Non security updates )


• Microsoft windows 10/11 Certification.


• MAC iOS Knowledge

Additional Requirements:

• EUC L1 side experience; Windows 10/11, MS Teams.


• Conversational German; site-visit staff bilingual (DE + EN).


• Plant, refinery or chemical-park experience.


• Own laptop, console/patch cables, tools, licensed antivirus.


• Registered workers with valid work authorization.