Desktop Engineer L1

Iron Systems, Inc; Minden; Hybrid; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

Iron Systems, Inc. seeks an IT support specialist to provide onsite and remote end-user support across locations in Germany. The role covers PC and VDI Host support, mobile devices, printing issues, and IMAC activities, with a focus on Windows 10/11 administration and MS Office troubleshooting.

You will assist with device deployments, user training, and IT asset management while ensuring timely ticket closure and clear communication in German and English.

Qualifikationen

• Experience with Windows 10/11 administration and incident troubleshooting.
• Strong troubleshooting skills for MS Office, O365 and OS issues.
• Hardware troubleshooting for PCs and peripherals, incl. print devices.
• Hands-on experience with MS Office upgrades/deployments.
• Familiarity with Dell hardware and VPN issues.
• Knowledge of MDM solutions (Intune) and device management.
• Good communication in German and English.

Aufgaben

• Provide onsite and remote end-user support across assigned locations.
• Deliver PC, VDI Host, and Mobile Device Support per service requirements.
• Troubleshoot printing and scanning device issues; manage break-fix incidents.
• Assist in IMAC activities for PCs and peripherals.
• Support desktop apps and local installations when remote deployment fails.
• Assist in IT asset management, inventory control, and asset return processes.
• Coordinate loan and tracking of IT equipment and accessories.
• Document service activities and close tickets with clear sign-offs.
• Promote IT best practices and user training to reduce incidents.

Kenntnisse

Windows 10/11 administration

MS Office/O365 troubleshooting

Printer & scanning devices

VDI/Host support

Mobile Device Management

Networking basics

German & English bilingual comms

Tools

SCCM

Intune

Autopilot

Windows Imaging deployment

Jobbeschreibung

• Provide onsite and remote support to end users across assigned locations.


• Deliver PC, VDI Host (user-facing), and Mobile Device Support in line with defined service requirements.


• Provide Printing Service Support and troubleshoot print and scanning device issues.


• Manage break-fix activities for hardware and software incidents.


• Perform device swaps and IMAC (Install, Move, Add, and Change) activities for PCs, laptops, and peripherals.


• Support desktop applications and local software installations when remote deployment is unsuccessful.


• Facilitate new technology implementations, including device setup, configuration, and user training.


• Support VIP users and provide dedicated meeting-room technology support.


• Assist in IT asset management, inventory control, and asset return processes.


• Coordinate the loan and tracking of IT equipment and accessories.


• Support business events and end-user workplace technology requirements.


• Provide hands-and-feet support for network and server teams under SME/SOP guidance.


• Install, inspect, test, and troubleshoot wiring, cables, and connectivity issues as required.


• Document service activities, maintain accurate records, and complete all administrative tasks associated with assigned tickets.


• Ensure timely acceptance, execution, and closure of service requests with appropriate status updates and sign-offs.


• Promote user awareness by sharing IT best practices, tips, and troubleshooting guidance.


• Maintain, upgrade, and replace hardware and software systems as required.

Key Responsibilities

• Provide onsite and remote support to end users across assigned locations.


• Deliver PC, VDI Host (user-facing), and Mobile Device Support in line with defined service requirements.


• Provide Printing Service Support and troubleshoot print and scanning device issues.


• Manage break-fix activities for hardware and software incidents.


• Perform device swaps and IMAC (Install, Move, Add, and Change) activities for PCs, laptops, and peripherals.


• Support desktop applications and local software installations when remote deployment is unsuccessful.


• Facilitate new technology implementations, including device setup, configuration, and user training.


• Support VIP users and provide dedicated meeting-room technology support.


• Assist in IT asset management, inventory control, and asset return processes.


• Coordinate the loan and tracking of IT equipment and accessories.


• Support business events and end-user workplace technology requirements.


• Provide hands-and-feet support for network and server teams under SME/SOP guidance.


• Install, inspect, test, and troubleshoot wiring, cables, and connectivity issues as required.


• Document service activities, maintain accurate records, and complete all administrative tasks associated with assigned tickets.


• Ensure timely acceptance, execution, and closure of service requests with appropriate status updates and sign-offs.


• Promote user awareness by sharing IT best practices, tips, and troubleshooting guidance.


• Maintain, upgrade, and replace hardware and software systems as required.

Requirements & Skills:

• Expertise on windows 10/11 administration.


• Good troubleshooting skills on MS Office, O365, Internet Explorer and other Operating system related issues.


• Knowledge of PC and peripheral Hardware troubleshooting (including print & scanning devices).


• Hands on Experience on MS Office upgrades / deployments.


• Working knowledge on Dell laptops/Desktops hardware issues.


• Troubleshooting Office issues.


• Knowledge in troubleshooting VPN related issues.


• Mobile Device Management support.


• Experience on Windows Imaging process using deployment method( Autopilot, Intune , customization )


• Experience in Data Migration tools and O365 One drive.


• Knowledge on one drive.


• Basic knowledge of Network and Server Administration.


• Good communication skills.


• Verbal and written proficiency in Native + English language.

Good-to-Have Skills

• SCCM Knowledge ( Basic L1 )


• Experience on Office 2016 upgrades / Deployments ( Limited to Windows Installer (MSI), security and Non security updates )


• Microsoft windows 10/11 Certification.


• MAC iOS Knowledge

Additional Requirements:

• EUC L1 side experience; Windows 10/11, MS Teams.


• Conversational German; site-visit staff bilingual (DE + EN).


• Plant, refinery or chemical-park experience.


• Own laptop, console/patch cables, tools, licensed antivirus.


• Registered workers with valid work authorization.