IT Support Technician III (m/f/d)

JOTEC GmbH 2016; Stein; Vor Ort; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

A leading technology company is seeking an IT Support Technician III in Hechingen, Germany. The role involves delivering technical support and customer service to ensure seamless IT operations. Candidates should have a strong understanding of various operating systems, excellent communication abilities, and be fluent in German and English. This position offers the opportunity to collaborate internationally and provides attractive benefits including a pension plan and flexible working conditions.

Leistungen

Pension plan

EGYM Wellpass

Flexible working conditions

Structured onboarding and professional development

Qualifikationen

• Fluent in German with good English skills.
• Strong IT support and troubleshooting capabilities.
• Experience in mentoring and guiding junior team members.

Aufgaben

• Provide effective technical support to resolve IT issues.
• Deliver exceptional customer service to maintain satisfaction.
• Manage audio/visual and telepresence systems for reliable communication.
• Support mobile and wireless devices for optimal user performance.

Kenntnisse

Excellent communications and organizational skills

Experience with supporting senior leadership

Knowledge of Web- and Video conferencing Platforms

Knowledge of Microsoft Windows 10 and 11

Knowledge of Apple macOS, iPadOS, iOS

Experience with Microsoft Office / M365

Knowledge of Ticket Systems and Incident Resolution

Experience with Administration of Microsoft Platform

Computer Hardware installation & troubleshooting

Mobile/wireless/tablet device installation & troubleshooting

Knowledge of Mobile Device Management

Experience with Phone systems and Cloud-Calling

Willingness to provide afterhours support

Knowledge and Experience in Cyber Security Guidelines

Fluent German language skills

Good English language skills (B2)

Mentoring junior team members

Jobbeschreibung

It’s a good feeling to know you're doing your best with purpose every day. At Artivion, we manufacture high-quality products and solutions for the treatment of aortic diseases. Together with surgeons worldwide, we save lives. In doing so, we rely on the strengths of each and every employee. Your strength counts, too: As an important link in the chain, you make a contribution to saving lives together with us. Contribute your strengths and let us grow together.

We are hiring a

IT Support Technician III (m/f/d) – Hechingen, Germany

Your Strength

• Excellent communications and organizational skills
• Experience with supporting senior leadership (Directors, VPs, COO, CFO, CEO)
• Thorough knowledge of Web- and Video conferencing Platforms such as Cisco Webex, MS Teams, etc. (use, installation, and support)
• Thorough knowledge of Microsoft Windows 10 and 11 (use, installation, and support)
• Thorough knowledge of Apple macOS, iPadOS, iOS (use, installation, and support)
• Thorough knowledge and experience of Microsoft Office / M365 (use, installation, and support)
• Thorough knowledge of Ticket Systems and Incident Resolution Procedures – ITIL Framework
• Experience with Administration of Microsoft Platform
• Computer Hardware installation & troubleshooting
• Mobile/wireless/tablet device installation & troubleshooting
• Experience with Mobile Device Management (i.e. InTune, JAMF)
• Phone systems, PBX and Cloud-Calling, Voice-mail experience a plus
• Willingness to provide afterhours support (as required)
• Foundational Knowledge and Experience in Cyber Security Guidelines and Practices
• Fluent German language skills and Good English language skills (B2)
• Mentor and guide junior team members and participate in apprentice development

Your Contribution

• Provide effective technical support and troubleshooting to resolve IT issues promptly and ensure seamless operations.
• Deliver exceptional customer service by addressing user concerns efficiently and maintaining high levels of satisfaction.
• Maintain accurate documentation and provide comprehensive training to ensure consistent knowledge sharing and skill development.
• Actively collaborate with team members and participate in projects to achieve organizational goals and improve IT processes.
• Manage and support audio/visual and telepresence systems to ensure reliable communication and meeting experiences.
• Provide support for mobile and wireless devices, ensuring optimal performance and connectivity for users.
• Utilize strong communication and organizational skills to effectively manage tasks, prioritize support requests, and coordinate with stakeholders

Our Strength

• A high-impact role supporting IT operations and cybersecurity at a global level
• Cross-functional collaboration with international teams and stakeholders
• Structured onboarding, professional development, and knowledge-sharing culture
• Purpose-driven company with flexible working conditions
• Attractive benefits including pension plan and EGYM Wellpass

Contact

Apply now and join the Artivion Team. We are looking forward to receiving your application documents in English directly via our online system.

Brian Russo,T: [phone]
JOTEC GmbH, a wholly owned subsidiary of Artivion, Inc.,
Lotzenäcker 23, 72379 Hechingen
www.artivion.com