IT Support Technician

Fortis Hayes; Wolfsburg; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A technology solutions provider in Wolfsburg seeks candidates for a long-term position requiring advanced IT skills. The ideal applicant has over 24 months experience and fluency in both German and English. Responsibilities include monitoring service delivery and presenting to customers. A PC and phone will be provided for the role.

Leistungen

Provided equipment including PC and phone

Qualifikationen

• Over 24 months of work experience required.
• Fluency in German (B2) and English needed.
• Familiarity with Active Directory and server hardware desired.

Aufgaben

• Present to customer staff and monitor daily service activities.
• Maintain high levels of service delivery.
• Ensure adherence to documented processes.

Kenntnisse

Advanced knowledge in computer hardware

Proficient in Microsoft Office & Office 365

Strong customer service skills

Ausbildung

IT certifications (A+, CompTIA A+, MCITP)

Tools

Ticketing software

Networking equipment

Jobbeschreibung

Overview

Location: Wolfsburg, Germany.

Start date: October 1st, 2025.

Work pattern: 3 days a week.

Contract: Long-term on an on-going basis

Skills and Qualifications

• Over 24 months of work experience.
• Advanced knowledge in computer hardware, software applications, and Microsoft OS.
• Proficient in printer hardware, networking, wireless and VPN configurations, ticketing software, Microsoft Office & Office 365, PC/Laptop hardware and peripherals, including printers, and mobile devices.
• Familiarity with Active Directory, Exchange, Apple OS, network and server hardware.
• Relevant IT certifications: A+ Certification, OEM certifications (Dell, HP, Lenovo, Lexmark, IBM), CompTIA A+, MCITP, MOS.
• Strong customer service skills, problem resolution, and ability to adhere to documented processes.

Language Requirement

• Fluency in German/Deutsche (B2) and English (written and verbal).

Equipment Provided

• Systems and equipment, including a PC and phone.

Ensure identified candidates can present to customer staff, monitor daily service activity effectively, and maintain high levels of service delivery.