IT Support Technician

Fortis Hayes; Wolfsburg; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A technology service provider in Wolfsburg is looking for a professional with over 24 months of experience in computer hardware and software. The ideal candidate will excel in customer service and possess advanced skills in networking and printer solutions. The role demands effective communication with customer staff and maintaining service quality. Systems and equipment, including a PC and phone, will be provided.

Qualifikationen

• Over 24 months of work experience.
• Proficient in networking, wireless, and VPN configurations.
• Familiarity with Active Directory, Exchange, and server hardware.
• Familiarity with Active Directory, Exchange, Apple OS, network and server hardware.
• Strong customer service skills, problem resolution, and ability to adhere to documented processes.

Aufgaben

• Present to customer staff effectively.
• Monitor daily service activity.
• Maintain high levels of service delivery.

Kenntnisse

Advanced knowledge in computer hardware

Proficient in printer hardware

Strong customer service skills

Microsoft OS

Customer service

Tools

Microsoft Office

Office 365

ticketing software

Microsoft Office 365

Printer hardware

Jobbeschreibung

Contract: Long-term on an on-going basis

Skills and Qualifications Required:

• Over 24 months of work experience.
• Advanced knowledge in computer hardware, software applications, and Microsoft OS.
• Proficient in printer hardware, networking, wireless and VPN configurations, ticketing software, Microsoft Office & Office 365, PC/Laptop hardware and peripherals, including printers, and mobile devices.
• Familiarity with Active Directory, Exchange, Apple OS, network and server hardware.
• Strong customer service skills, problem resolution, and ability to adhere to documented processes.

Language Requirement:

Equipment Provided:

• Systems and equipment, including a PC and phone.

Ensure identified candidates can present to customer staff, monitor daily service activity effectively, and maintain high levels of service delivery.