L1 IT Support Associate

Quikr; München; Vor Ort; EUR 30.000 - 42.000; Vollzeit

Zusammenfassung

Quikr is seeking a Desktop Technician to provide day-to-day local desktop support, handle inbound calls, troubleshoot and document steps to resolve hardware, software, and application issues in a ticketing system. The role supports resolutions across shifts in the IT Support Centre, including fault diagnosis and patching.

The candidate should be proficient with Windows OS, AD, Office 365, SCCM imaging, BitLocker and printers, with strong communication skills and readiness for off-hours work.

Qualifikationen

• Experience with Windows 7–11, Office 365 and hardware installation.
• Strong problem-solving and ticketing system usage.
• Good communication and internal customer service skills.

Aufgaben

• Provide first level contact and problem resolution for user issues.
• Troubleshoot hardware, software, and apps; document steps in tickets.
• Support printers, PCs, and network devices; perform preventative maintenance.
• Coordinate with supervisors for shift consistency in IT Support Centre.
• Work with third-party vendors to resolve complex AV issues when needed.
• Maintain timely status updates and ticket documentation.

Kenntnisse

Ticketing systems (ServiceNow/ITSM/CA)

SCCM PC imaging

Active Directory

GP Update

Laptop re-imaging

BitLocker

Network printers

Networking basics

Office 365

PC hardware troubleshooting

Enterprise antivirus

Helpdesk ticketing

Cross-functional communication

Tools

ServiceNow

ITSM/CA

SCCM

Microsoft AD

BitLocker

Jabber

Jobbeschreibung

Experience required: 1 to 5 years

Desktop Technician will provide day to day local desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.

Required Technical Skills- Ticketing Systems – ServiceNow / ITSM/ CA, PC Building using SCCM, Active Directory , GP Update, Re-imaging of Laptops, Bitlocker, Network Printers, Networking ,Installations & Troubleshooting.

Functions include:

• Windows 7-11, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
• Excellent communication relationship-building and internal customer service skills
• Willing to work off-hours and weekends when required for projects or emergency support.
• Provide first level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10/11 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating system, to support Apple pc users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.
• Provide L1 support to non‐network attached printers.