IT Support Technician

Fortis Hayes; Hannover; Vor Ort; EUR 35.000 - 50.000; Vollzeit

Benefits dieser Stelle

Equipment provided, including a PC and phone

Zusammenfassung

A technology solutions provider in Hannover is seeking a professional with advanced knowledge in computer hardware and software applications. The role requires over 24 months of experience, strong customer service skills, and proficiency in networking and Microsoft Office. The ideal candidate will monitor service activity and ensure high levels of service delivery while providing equipment like PCs and phones.

Qualifikationen

• Over 24 months of work experience.
• Proficient in printer hardware and PC/Laptop hardware.
• Familiarity with network and server hardware.

Aufgaben

• Present to customer staff and monitor daily service activity.
• Maintain high levels of service delivery.

Kenntnisse

Problem resolution

Customer service skills

Microsoft Office & Office 365

Advanced knowledge in computer hardware and software applications

Networking, wireless and VPN configurations

Tools

Microsoft OS

Ticketing software

Active Directory

Exchange

Apple OS

Jobbeschreibung

Contract: Long-term on an on-going basis

Skills and Qualifications Required:

• Over 24 months of work experience.
• Advanced knowledge in computer hardware, software applications, and Microsoft OS.
• Proficient in printer hardware, networking, wireless and VPN configurations, ticketing software, Microsoft Office & Office 365, PC/Laptop hardware and peripherals, including printers, and mobile devices.
• Familiarity with Active Directory, Exchange, Apple OS, network and server hardware.
• Strong customer service skills, problem resolution, and ability to adhere to documented processes.

Language Requirement:

Equipment Provided:

• Systems and equipment, including a PC and phone.

Ensure identified candidates can present to customer staff, monitor daily service activity effectively, and maintain high levels of service delivery.