Information Technology Technician

Sharp Brains; Aachen; Vor Ort; EUR 38.000 - 52.000; Vollzeit

Zusammenfassung

Sharp Brains in Aachen, Germany is seeking an IT Support Specialist to provide onsite end-user and office infrastructure support, asset management, and project-based assistance.

You will troubleshoot devices, manage lifecycles, coordinate with remote teams and vendors, and help maintain network, AV, and workplace technologies. The role emphasizes independent work, strong documentation, and a service-oriented mindset to ensure smooth operations across the office.

Qualifikationen

• Experience supporting Windows, macOS, Linux, mobile devices, printers, and office IT infrastructure.
• Basic networking knowledge (LAN, Wi‑Fi, switches, routers, access points).
• Experience with hardware asset management and inventory control.
• Strong troubleshooting, documentation, and customer service skills.
• Ability to work independently and coordinate with remote support teams and vendors.

Aufgaben

• Provide onsite end-user support for desktops, laptops, mobile devices, printers and peripherals.
• Coordinate escalations with Level 2 support teams.
• Support office IT services including network connectivity, printing, voice, AV, and workplace technologies.
• Install, maintain, and troubleshoot switches, routers, access points, and related equipment.
• Assist with smart office solutions, digital signage, and conference room technologies.
• Coordinate with vendors and support scheduled maintenance activities.

Kenntnisse

Cross-platform support

Networking basics

Asset management

Troubleshooting

Customer service

Remote coordination

Jobbeschreibung

We are seeking an IT Support Specialist to provide onsite end-user, office infrastructure,

asset management, and project-based support. The role involves troubleshooting, device

lifecycle management, office IT infrastructure support, inventory management, and

coordination with remote technical teams and third-party vendors.

Key Responsibilities

End-User Support

• Provide onsite support for desktops, laptops, mobile devices, printers, and peripherals
• Provision, deploy, replace, and decommission IT equipment.
• Troubleshoot hardware, software, connectivity, and user-related issues.
• Coordinate escalations with Level 2 support teams.

Office Infrastructure Support

• Support office IT services including network connectivity, printing, voice, AV, and workplace technologies.
• Install, maintain, and troubleshoot switches, routers, access points, and related
• Assist with smart office solutions, digital signage, and conference room technologies.
• Coordinate with vendors and support scheduled maintenance activities.

Asset Management

• Receive, register, label, image, deploy, track, and maintain IT assets.
• Conduct inventory audits and maintain accurate asset records.
• Coordinate warranty repairs, device redeployment, disposal, and stock management.
• Ensure compliance with asset management policies and audit requirements.

Project & Site Support

• Support office moves, hardware refreshes, equipment relocations, and infrastructure projects.
• Assist with business events, demonstrations, and technology deployments.
• Provide remote hands support and escort third-party vendors when required.

Required Skills

• Experience supporting Windows, macOS, Linux, mobile devices, printers, and office IT infrastructure.
• Basic networking knowledge (LAN, Wi-Fi, switches, routers, access points).
• Experience with hardware asset management and inventory control.
• Strong troubleshooting, documentation, and customer service skills.
• Ability to work independently and coordinate with remote support teams and vendors.