IT Support Specialist

Jobtailor; München; Vor Ort; EUR 40.000 - 52.000; Vollzeit

Zusammenfassung

Jobtailor is seeking an IT Support specialist to diagnose and triage employee requests via the IT Service Desk, maintain hardware, and ensure service delivery is up to date. You will work with JIRA Service Desk, Active Directory, Microsoft 365, Linux CLI, and Azure AD; strong English is required; 1–2 years of experience.

Based in Germany (Bayern, Munich), this role involves hands-on hardware/software support and documentation to enable smooth onboarding and ongoing operations.

Qualifikationen

• 1 to 2 years of work experience in IT support or a related technical role.
• Hands-on experience with JIRA Service Desk for ticket management and request handling.
• Working knowledge of Active Directory basic management and Microsoft 365 administration.
• Familiarity with Linux command-line operations and experience with Azure AD.
• Strong troubleshooting and problem-solving skills, applied to hardware, software, and network issues.
• Business fluent in English.

Aufgaben

• Diagnose and triage employee IT issues via the Service Desk platform and propose best solutions.
• Maintain PCs, peripherals, and printers to ensure hardware is functional.
• Keep the IT Asset Management system accurate and up to date.
• Prepare hardware, software, and licenses for onboarding and ongoing operations.
• Troubleshoot hardware, software, and network issues across devices.
• Create and maintain service delivery documentation for the team.

Kenntnisse

Troubleshooting

English fluency

Tools

JIRA Service Desk

Active Directory

Microsoft 365

Linux CLI

Azure AD

Jobbeschreibung

Responsibilities

• Resolve incoming employee requests by diagnosing and triaging issues via the IT Service Desk platform and identifying the best technical solution based on the details provided
• Maintain PCs, peripherals, and printers to ensure all hardware is functional and up to standard
• Keep the IT Asset Management system accurate and up to date at all times
• Support all users by preparing hardware, software, and licenses for onboarding and ongoing operations
• Troubleshoot hardware and software issues across PCs, mobile devices, and network devices
• Own the creation and maintenance of service delivery documentation, keeping it current and accessible to the team

Requirements

• 1 to 2 years of work experience in IT support or a related technical role
• Hands‑on experience with JIRA Service Desk for ticket management and request handling
• Working knowledge of Active Directory basic management and Microsoft 365 administration
• Familiarity with Linux command-line operations and experience with Azure AD
• Strong troubleshooting and problem‑solving skills, applied to hardware, software, and network issues
• Business fluent in English