IT Service Technician (all genders welcome)

ROSEN; Radebeul; On-site; EUR 40,000 - 55,000; Full time

Benefits offered by this job

Development opportunities

Flexible working hours

Open corporate culture

Employer-funded pension

Various in-house sports activities

Job summary

ROSEN is seeking an IT Service Technician in Radebeul to provide on-site IT support, installation, and maintenance of systems. Responsibilities include troubleshooting, security compliance, and project management. The ideal candidate will have completed an IT apprenticeship and possess strong communication skills in German and English. The company offers a family-oriented culture with various benefits, including flexible hours and development opportunities in a global environment.

Qualifications

• Completed apprenticeship as an IT specialist in system integration or comparable.
• Professional experience with IT systems desirable.
• In-depth knowledge of Microsoft desktop operating systems.

Responsibilities

• Providing on-site IT support for users at the Dresden location.
• Installation, configuration, maintenance, and updates of IT systems.
• Proactive monitoring of systems and services to prevent outages.

Skills

IT systems installation and maintenance

Microsoft desktop operating systems

IT security policies

Fluent German

Fluent English

Education

Completed apprenticeship as an IT specialist in system integration

Job description

Location: Dresden - Radebeul

IT Service Technician (all genders welcome)

Responsibilities

• Providing on-site IT support for users at the Dresden location
• Installation, configuration, maintenance, and updates of IT systems, software, and IT infrastructure
• Server room tasks (e.g., network work, hardware work, cabling, basic checks)
• Analysis and resolution of issues (1st and 2nd level)
• Proactive monitoring of systems and services to prevent outages
• Compliance with and implementation of IT and IT security policies
• Identification of vulnerabilities and implementation of appropriate security patches
• Creation, maintenance, and provision of technical documentation
• Comprehensive documentation of systems, changes, and processes
• Planning, management, and implementation of IT projects and rollouts
• Support for existing ROSEN locations in Germany

Qualifications

• A completed apprenticeship as an IT specialist in system integration or a comparable qualification
• Professional experience with a relevant focus is desirable
• In-depth knowledge of Microsoft desktop operating systems
• An analytical, structured, and solution-oriented approach to work
• A high degree of commitment, reliability, and interest in complex systems, as well as the ability to organize your work independently and assess the risks of your own actions
• Proactive initiative toward continuous professional development and a willingness to learn new technologies
• Strong customer focus and the ability to communicate technical matters clearly and in a service-oriented manner
• Fluency in spoken and written German and English
• Willingness to work on-site in the office 4–5 days a week

Benefits

• Development opportunities and career opportunities in a global, innovative and long‑term oriented group of companies with family character
• Flexible working hours & working time accounts
• An open, informal corporate culture, where we celebrate success with social events
• Compatibility of work and family through our company‑owned bilingual day care center ROKIDS as well as our bilingual elementary school ROBIGS (optional: day care during the holiday)
• Employer funded pension and capital accumulation benefits
• Company Restaurant (only in Lingen) and fresh fruit is available daily
• Various in‑house sports activities (EGYM Wellpass and other offers)
• Attractive leasing offers for IT‑products and bikes for private use
• Corporate Benefits – employee offers in changing online shops at top conditions