IT Service Delivery Manager (m/w/d)

IPG Photonics GmbH & Co. KG; Würgendorf; Vor Ort; EUR 55.000 - 75.000; Vollzeit

Zusammenfassung

A leading manufacturing company in Burbach seeks an IT Service Delivery Manager to manage system operations and compliance documentation. The ideal candidate will have ITIL expertise, solid knowledge of MS Windows OS, and at least 3 years of experience in an enterprise setting. This role offers an interesting and challenging position in a dynamic environment with excellent personal growth opportunities.

Leistungen

Professional training

Dynamic work environment

Attractive compensation package

Participation in bonus scheme

Career growth opportunities

Qualifikationen

• Minimum of 3 years professional experience in enterprise companies.
• Solid knowledge of ITSM and project management.
• Experience implementing cross-functional process improvements.

Aufgaben

• Manage system operations, maintenance, and documentation.
• Optimize continual service and review incident and problem data.
• Control existing SLA with related KPIs for service delivery.

Kenntnisse

ITIL expert

Intercultural competence

Good communication skills

Collaboration skills

Presentation skills

Ausbildung

IT related education

Tools

MS Windows client and server OS

MS Active Directory

ITSM/MS MOF

Project management

Jobbeschreibung

IPG Photonics is the world's leading manufacturer of high-power fiber lasers and amplifiers used primarily in materials processing and a wide variety of other applications. Our mission is to make fiber laser technology the tool of choice in mass production. As an international company, we have been developing and producing sophisticated high-tech solutions for more than 25 years with over 6,000 employees worldwide.

For the expansion of our Global IT-Support Team in BURBACH, we are looking for a

IT Service Delivery Manager (m/w/d)

YOUR TASKS:

• Manage system operations, maintenance and documentation in accordance with compliance requirements
  
• Optimize continual service and review incident and problem data for trends and recurrence of issues
  
• Control and manage the existing SLA with related KPI´s for service delivery
  
• Coordinate and support the implementation of service management and reporting tools
  
• Target group oriented communication and information management
  

YOUR PROFILE:

• IT related education and minimum of 3 years professional experience in enterprise companies
  
• ITIL expert, idealwise with certification
  
• Experience in implementing cross-functional process improvements
  
• Solid knowledge of MS Windows client and server OS, MS Active Directory, ITSM / MS MOF and project management
  
• Intercultural competence and strong social skills
  
• Good communication, collaboration, presentation skills
  
• Communications skills in English
  

WE OFFER YOU:

• An interesting and challenging position in a demanding technical environment
• Professional and extensive training at our European HQ in Germany
  
• An innovative work environment in an international successful company
  
• Excellent opportunities for personal growth and career opportunities
• Great teamwork with highly qualified people in an excellent working atmosphere
• Attractive comensation package and participation in our discretionary bonus scheme.

This job will inspire you if you want to work in a dynamic, fast-growing company and contribute your own initiative.

Please submit your CV and references on our website www.ipgphotonics.com or to [e-mail].

IPG Photonics GmbH & Co. [e-mail] www.ipgphotonics.com