IT Professional Global Service Desk (fmd)

Ascendis Pharma; Heidelberg; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A global pharmaceutical company is seeking an IT Supporter to deliver high-quality end-user IT support in Heidelberg. You will provide both 1st and 2nd line support, maintain local equipment, and collaborate with global IT teams to ensure smooth operations. The ideal candidate has a degree in IT, 13 years of experience in IT support, and is proficient in both German and English. The role offers the opportunity to contribute to a new modern workspace and work in a dynamic international environment.

Leistungen

Structured onboarding program

Customized training opportunities

Free soft drinks and snacks

Attractive salary package

Qualifikationen

• 13 years of experience in IT support or a similar role.
• Ability to troubleshoot and resolve IT issues proactively.
• Experience with basic networking and software maintenance.

Aufgaben

• Deliver hands-on 1st and 2nd level support.
• Prepare and configure IT equipment for new hires.
• Perform routine maintenance, software updates, hardware installations.

Kenntnisse

Troubleshooting IT issues

Clear communication with users

Hands-on experience with Microsoft Windows

Proficiency in German

Proficiency in English

Ausbildung

Degree in Information Technology or related field

Tools

Microsoft 365

ServiceNow

Device management tools (e.g., Intune)

Jobbeschreibung

Description

Are you passionate about hands‑on IT support and ready to make a difference in a fast‑paced global environment?

The role

As our new IT Supporter you will play a vital role in delivering high‑quality end‑user IT support at our site in Heidelberg. You will provide 1st and 2nd line support, maintain local equipment and collaborate closely with both local and global IT teams to ensure smooth and efficient operations.

You will join a team of dedicated Service Desk colleagues based across Europe and the US and report directly to the Global Service Desk Lead.

At Ascendis Pharma we believe that people thrive when they feel supported, trusted and part of something. In Heidelberg you’ll join a team where collaboration isn’t just part of the job – it’s the way we work. Whether it’s solving problems together, sharing knowledge across borders or simply enjoying each other’s company, we value the relationships that make great teamwork possible.

We take pride in delivering high‑quality support and creating space for our technicians to go deep on issues – not just push out quick fixes. Your ideas will be heard, your contributions will matter and you’ll have the chance to shape how we work, grow and improve – together.

The Heidelberg site is preparing to move into a brand‑new purpose‑built facility in 2026 located right next to the Heidelberg train station. Joining at this stage offers a unique opportunity to contribute from the beginning – supporting the transition, helping shape local IT workflows and becoming part of a forward‑looking setup from day one.

Requirements

You will be responsible for :

• Acting as the first point of contact for technical issues and delivering hands‑on 1st and 2nd level support
• Preparing and configuring IT equipment for new hires and coordinating logistics including local inventory management, shipping and receiving
• Performing routine maintenance, software updates and hardware installations including meeting‑room technology and shared equipment
• Supporting the daily operation of local IT services, infrastructure and related processes
• Logging, resolving and escalating incidents using ServiceNow in line with global standards
• Collaborating closely with local colleagues, student assistants and the global IT team to ensure consistent service delivery
• Contributing to documentation and internal knowledge sharing to support learning and improve resolution times

Your professional qualifications

You hold a degree in Information Technology or a related field and have 13 years of experience in IT support or a similar role. You are proficient in German and English at a professional level, both written and spoken.

Furthermore you have :

• A structured and proactive approach to troubleshooting and resolving IT issues
• Clear and confident communication skills with the ability to support non‑technical users in a professional and service‑minded way
• Solid hands‑on experience with Microsoft Windows, Microsoft 365, Defender, Azure and basic networking
• Familiarity with device management tools such as Intune, Endpoint Central, SCCM or similar platforms (a plus, not a requirement)
• The ability to stay organized, adaptable and focused in a dynamic and growing environment

As a person you are a dependable and self‑motivated team player who enjoys helping others and solving problems.

Furthermore you :

• Are approachable and confident in face‑to‑face user interaction
• Work well independently and in a collaborative international environment
• Are willing to take initiative and ownership of tasks
• Have a continuous improvement mindset
• Communicate clearly and professionally in both German and English

Benefits

Onboarding

A structured onboarding program designed to help you settle in quickly and get familiar with your role and our company culture.

Learning & Development

Customized training opportunities with generous financial support to foster your professional growth.

Connectivity & Mobility

Direct access to a tram station and parking spaces for both cars and bicycles. We offer a JobTicket based on the Deutschlandticket and after your probation period you’ll have the option to lease a JobRad (company bike).

Food & More

Enjoy free soft drinks, fresh fruit, a wide variety of snacks and a complimentary lunch every day.

Compensation & Benefits

An attractive salary package including a company pension plan (bAV), internet allowance and both short‑ and long‑term incentive programs.

Modern Work Environment

Your new workspace comes equipped with a brand‑new laptop and an iPhone.

If you want to be part of our team we offer you an exciting and challenging full‑time position with attractive benefits in an international company. Send your comprehensive application now! For more details about the position or the company please contact Bastian S. Rasch, Global Service Desk Lead (email: …), or visit our website. All applications must be submitted in English and are treated confidentially.

Job details

Employment Type: Full‑time

Vacancy: 1