IT Desktop Support Engineer(Backfill)

SkySys; Düsseldorf; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A leading IT solutions provider in Düsseldorf is seeking an IT Desktop Support Technician. The ideal candidate will have 3-5 years of experience in IT field support, a strong proficiency in troubleshooting hardware and software issues, and must be a native German speaker. This role requires excellent communication skills and the ability to work independently or as part of a team.

Qualifikationen

• Minimum 3-5 years of strong experience providing IT Infrastructure field support.
• Experience in technical troubleshooting and fixing computer peripherals.
• Excellent written and oral communication skills.

Aufgaben

• Troubleshoot hardware, software, and operating system issues.
• Provide desk-side support including Windows and MAC/Linux OS.
• Assist in desktop imaging and application installation/support.

Kenntnisse

IT Infrastructure field support

Desktop imaging

Application Installation / support

Troubleshooting hardware/software issues

TCP/IP networking knowledge

Customer management skills

Ausbildung

Associate Degree in Electronics

CompTIA A+ Certification

Tools

ServiceNow

Remedy

Jobbeschreibung

Job Title: IT Desktop Support Technician

Job Type & Location: Backfill Support | Requirement: 1 month engagement per year

Site Address: Toulouser Allee 23a, Dusseldorf, 40211, Germany

Job Requirements: Technical

• Minimum 3-5 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
• Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications.
• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.
• Ability to lift / move computer equipment weighing up to 50 lbs.
• Expert in desk-side support and PC break / fix including basic administration of Windows O / S and MAC / Linux OS (preferred).
• Usage Knowledge of TCP / IP networking, DNS, DHCP, VPN, and RDP.
• Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability.
• Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling.
• Experienced in repeat call analysis and developing preventive actions.
• Experienced in Problem management.
• Excellent written and oral communications skills with clients and management as well as people skills.
• Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency.
• Preferably with an Associate Degree in Electronics and CompTIA A+ Certification.
• May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client).
• Experience of ticketing tools (ServiceNow / Remedy etc.).

Must haves:

• Desktop imaging
• Application Installation / support
• Outlook issues troubleshooting
• Printer related troubleshooting
• Conference room managementKnowledge on ticketing tool

Non-Technical

• Good Customer management skill
• Good in oral and written communication
• Able to interact and work with customers at different levels.
• Driven and result oriented.
• Passionate about the work
• Ability to work independently or as part of a team
• Ability to complete tasks effectively with minimal supervision
• Must be available to work flexible work schedules

Language Requirement: German native speaker