Desktop Engineer L1

Iron Systems, Inc; Frankfurt; On-site; EUR 42,000 - 56,000; Full time

Job summary

Iron Systems, Inc. in Frankfurt, Germany is seeking an IT Support Specialist to deliver on-site and remote end-user support across assigned locations.

You will manage PC, VDI Host, and mobile device support within defined service levels, handle printing and scanning issues, and assist with IT asset management and onboarding. Responsibilities include IMAC activities, user training for new technologies, VIP user support, and maintaining documentation for tickets.

Qualifications

• Expertise in Windows 10/11 administration and VDI support.
• Strong troubleshooting for MS Office, O365 and VPN.
• Experience with MDM tooling (Intune) and Autopilot workflows.
• Hardware knowledge: Dell PCs/desktops and peripherals.

Responsibilities

• Provide onsite and remote end-user support.
• Deliver PC, VDI Host (user-facing), and Mobile Device Support.
• Support printing and scanning devices and troubleshoot issues.
• Manage break-fix activities for hardware and software incidents.
• Perform device swaps and IMAC for PCs, laptops, and peripherals.
• Assist in desktop apps and local software installations when remote deployment is unsuccessful.
• Facilitate new technology implementations, including device setup and user training.
• Support VIP users and provide meeting-room technology support.
• Assist in IT asset management, inventory control, and asset return processes.
• Coordinate loaning/tracking of IT equipment and accessories.
• Support business events and end-user workplace technology needs.
• Provide hands-on support for network/server teams under SME/SOP guidance.
• Install, inspect, test, and troubleshoot wiring, cables, and connectivity.
• Document service activities, maintain records, and close tickets with status updates.
• Promote IT best practices and troubleshooting guidance to users.
• Maintain, upgrade, and replace hardware and software systems as required.

Skills

Windows 10/11

MS Office

O365

MDM

Dell hardware

VPN

Intune Autopilot

Windows Imaging

OneDrive

Network basics

Education

Windows 10/11 Certification

Tools

SCCM

Intune

Autopilot

OneDrive

Job description

• Provide onsite and remote support to end users across assigned locations.
• Deliver PC, VDI Host (user-facing), and Mobile Device Support in line with defined service requirements.
• Provide Printing Service Support and troubleshoot print and scanning device issues.
• Manage break-fix activities for hardware and software incidents.
• Perform device swaps and IMAC (Install, Move, Add, and Change) activities for PCs, laptops, and peripherals.
• Support desktop applications and local software installations when remote deployment is unsuccessful.
• Facilitate new technology implementations, including device setup, configuration, and user training.
• Support VIP users and provide dedicated meeting-room technology support.
• Assist in IT asset management, inventory control, and asset return processes.
• Coordinate the loan and tracking of IT equipment and accessories.
• Support business events and end-user workplace technology requirements.
• Provide hands-and-feet support for network and server teams under SME/SOP guidance.
• Install, inspect, test, and troubleshoot wiring, cables, and connectivity issues as required.
• Document service activities, maintain accurate records, and complete all administrative tasks associated with assigned tickets.
• Ensure timely acceptance, execution, and closure of service requests with appropriate status updates and sign-offs.
• Promote user awareness by sharing IT best practices, tips, and troubleshooting guidance.
• Maintain, upgrade, and replace hardware and software systems as required.

Key Responsibilities

• Provide onsite and remote support to end users across assigned locations.
• Deliver PC, VDI Host (user-facing), and Mobile Device Support in line with defined service requirements.
• Provide Printing Service Support and troubleshoot print and scanning device issues.
• Manage break-fix activities for hardware and software incidents.
• Perform device swaps and IMAC (Install, Move, Add, and Change) activities for PCs, laptops, and peripherals.
• Support desktop applications and local software installations when remote deployment is unsuccessful.
• Facilitate new technology implementations, including device setup, configuration, and user training.
• Support VIP users and provide dedicated meeting-room technology support.
• Assist in IT asset management, inventory control, and asset return processes.
• Coordinate the loan and tracking of IT equipment and accessories.
• Support business events and end-user workplace technology requirements.
• Provide hands-and-feet support for network and server teams under SME/SOP guidance.
• Install, inspect, test, and troubleshoot wiring, cables, and connectivity issues as required.
• Document service activities, maintain accurate records, and complete all administrative tasks associated with assigned tickets.
• Ensure timely acceptance, execution, and closure of service requests with appropriate status updates and sign-offs.
• Promote user awareness by sharing IT best practices, tips, and troubleshooting guidance.
• Maintain, upgrade, and replace hardware and software systems as required.

Requirements & Skills

• Expertise on windows 10/11 administration.
• Good troubleshooting skills on MS Office, O365, Internet Explorer and other Operating system related issues.
• Knowledge of PC and peripheral Hardware troubleshooting (including print & scanning devices).
• Hands on Experience on MS Office upgrades / deployments.
• Working knowledge on Dell laptops/Desktops hardware issues.
• Troubleshooting Office issues.
• Knowledge in troubleshooting VPN related issues.
• Mobile Device Management support.
• Experience on Windows Imaging process using deployment method( Autopilot, Intune , customization )
• Experience in Data Migration tools and O365 One drive.
• Knowledge on one drive.
• Basic knowledge of Network and Server Administration.
• Good communication skills.
• Verbal and written proficiency in Native + English language.

Good-to-Have Skills

• SCCM Knowledge ( Basic L1 )
• Experience on Office 2016 upgrades / Deployments ( Limited to Windows Installer (MSI), security and Non security updates )
• Microsoft windows 10/11 Certification.
• MAC iOS Knowledge

Additional Requirements

• EUC L1 side experience; Windows 10/11, MS Teams.
• Conversational German; site-visit staff bilingual (DE + EN).
• Plant, refinery or chemical-park experience.
• Own laptop, console/patch cables, tools, licensed antivirus.
• Registered workers with valid work authorization.